Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an apartment renter. On 4/18/24 I texted the owner of the building that I could here birds walking around above my stove or hood range, they were chirping and making noise and this had been going on for about a week, on and off. I feared a bird may be trapped in the ductwork and I did not think the owner would want birds in the building sturcture. She said she would contact maintenance to take a look. Maintenance came to my apartment the next day and seen no sign of birds and reassured me they were not living in the ductwork. On 04/26/2024 I received a bill in the mail for $63.72 for maintenance coming out. I am a renter and I was only doing the responsible thing by reporting the possible problem. Maintenance told me since there was nothing in the ductworks I should pay the bill. I have never heard of such a thing. He said if I did not pay the bill he will start adding late fees on. I feel like I am being taken advantage of as a renter and a women living alone. I am not stupid and this isn't right.

  Business Response

  Date: 04/29/2024

  The renter in this complaint did report that birds were in her rangehood above her stove walking around. An assistant and I placed an extension ladder on the side of the building to access the vent for renter's unit. The vent damper (spring loaded) was in good repair and working properly. I attempted to pull on the cap to allow access by birds and confirmed that birds were not entering the apartment from the exterior of the building. In addition, I stood in the parking lot to investigate if any birds were entering into the venting as there were birds present on the property. I did not witness any birds entering any of the property's venting. The building is a 4plex, 2 units upstairs, 2 units downstairs. This renter's apartment is upstairs. After assessing renter reported issue from the outside, we accessed the unit to see if there were any birds present in the rangehood venting. I removed the rangehood vent filter and shined a light into the ductwork. There was nothing present in the duct chase. In addition, the duct work above the rangehood is vertical and only approximately 3.5 inches deep by 12 inches wide and 24 inches tall before it turns 90 degrees and heads to the exterior of the building. If a bird was walking around right above the rangehood there would have been some evidence of this, which there was none. The reason for the bill being sent to the renter was due to there being no issue, and we did not feel it was appropriate for the owner to pay for something that was not occurring.

  The following is a list of bills that we did not charge the renter for, or the owner has paid to take care of something that should have been this renter's responsibility:

  $100.00 charge for a plumber to come out for renter not knowing how to turn the handle on a bathroom faucet. Renter reported that there was no hot water in bathroom faucet.

  $300.00 to access locked garage where renter left the garage door clicker inside.

  Unlocked renters door (2x) during non-business hours at no charge.

  Appliance tech service call for an issue renter reported with common area washing machine, nothing was wrong with equipment, we did not bill the renter.

  I noticed that the complainant did not provide a solution for the concern submitted, but I am willing to cut the bill in half as a potential remedy.

  Business Response

  Date: 05/01/2024

  The complaint by the renter did not provide a potential solution. I provided a potential solution in my initial response to reduce the bill by 50%. I felt that the potential solution would be my taking on 50% of the responsibility and the renter assuming 50%. I feel this is a fair middle ground, however, I am open to a proposed solution by the renter.

  Customer Answer

  Date: 05/02/2024

   
  Complaint: ********
  
  I am rejecting this response because I did not cause the incident. I just reported a possible problem to maintenance with the building. I am not responsible for this particular bill and would like it removed. I do understand I am liable for any future damage that is caused by me or my guests. 
  
  Sincerely, 

  **** ******