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Business Profile

Hotels

Ramada Inn & Suites
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ruth B

    Date: 07/20/2023

    Very unprofessional management. I was charged a separate charge for an extra room that I did not reserve nor did I receive any confirmation or notification of. When I contacted the property manager, she told me that I had to provide proof that that extra charge was put onto my card. I verbally gave her the information and then I emailed her. NOT only did the property manager not reply back to my emails, but she refused to answer my calls and messages. I contacted the corporate office and had a reference number, but they said that the property manager was the only person who could refund my card and that the property manager said that she will not refund my card for the $140.59 that was charged to my credit card without my authorization. I will never stay at this property again because of the property manager's poor customer service and communication.

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