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Business Profile

House Cleaning

Molly Maid of Sioux Falls

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After having used Molly Maid’s services and having a good experience, I left a positive review. In light of recent events involving threats to my personal safety, I have been given legal advice to demise my digital footprint. As part of that process, I deleted all previous google reviews, including the review left for Molly Maids. However, the review was also copied & pasted over to the company’s website along with my full name and photo. I contacted Molly Maids of Sioux Falls on 1/30/2024 to request that the review be removed and was told there’s nothing they can do but that they’d reach out to their marketing team and get back to me in a couple days. I have never heard back from Molly Maids, they weren’t sympathetic to the issue, and said “once it’s out there, it’s out there.” I removed my photo from my google profile, so that no longer shows on the review - but the review is still published with my full name. This is my personal safety at risk here and I need the entire review alongside my name and photo removed immediately please.

    Business Response

    Date: 02/21/2024

    Molly Maid of Sioux Falls is a franchise, and our website is controlled by our corporate office.  I just received an email stating ****** ******** review has been removed from the website. I also review the website to assure the review was removed.  ****** ****** has been notified via email that the review has been taken down

    ***** ******* Owner/Manager Molly Maid of Sioux Falls

     

    .

    Business Response

    Date: 02/21/2024

    Molly Maid of Sioux Falls is a franchise, and our website is controlled by our corporate office.  I just received an email stating ****** ******** review has been removed from the website. I also review the website to assure the review was removed.  ****** ****** has been notified via email that the review has been taken down

    ***** ******* Owner/Manager Molly Maid of Sioux Falls

     

    .

    Customer Answer

    Date: 02/22/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

    Customer Answer

    Date: 02/22/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

Molly Maid of Sioux Falls is NOT a BBB Accredited Business.

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