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Business Profile

Landscape Contractors

Weller Brothers Landscaping
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Weller Brother Landscaping provided lawn service to my property without my consent. They state they merged with my former lawn care provider and would be conducting business with clients electronically only. Apparently, when they switched company names, I was no longer able to review rate increases for the year or have the option to get a discount for prepaying the season. I do not see how a company can change it's name, expect customers to auto-renew services, raise rates and discontinue prepay discounts without the customers approval. Their rate for two applications is what I am paying another company for the entire season. I am willing to pay for one of the two applications Weller provided to resolve this matter.

    Business Response

    Date: 07/15/2024

    Weller Brothers sent the client a copy of his contract before services began via an electronic tracking system.  The contract was sent on January 19, 2024 along with 5 subsequent reminder emails.  Additionally, Weller Brothers sent a courtesy email February 26, 2024 stating the contract would auto renew on March 1st.  Weller Brothers provided services in April and May.  Our electronic tracking system shows that Mr. ******* viewed the proposal on April 18, 2024, but did not contact us until July 2, 2024.  On that date, he notified us that he did not realize the rate changed and wanted a deal.  Mr. ******* is welcome to contact our accounting department to discuss payment options.  

  • Initial Complaint

    Date:04/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took over the previous lawn care professional I used. When they presented their care plan, I was in disagreement to the # of times they insisted applying chemicals to my yard. The previous company allowed me to be in charge of the # I wanted.

    I clarified through email that they were saying it was their way or not at all after I, the customer, asked for something else. Their answer was “yes, that’s correct”. In the business world I come from, this disagreement would NOT constitute that we had a contract. But, they now insist we do, say they require a 30 day written notice. In addition, they say they had already applied the first app. I never saw anyone, no one left a bill in my door as proof they had been there or even placed a flag in my yard to tell me the grass had chemicals applied. Now they are billing me.

    I told them I wasn’t using them, had hired another company and wasn’t paying for something I know nothing about happening. If they insist I pay, it is $75 and I got nothing for that and didn’t want it in the first place.

    Business Response

    Date: 05/16/2024

    We renewed this contract per our standard renewal process with our clients. We are happy to discuss the matter of a refund and the client can contact us at any time to do so.

Weller Brothers Landscaping is BBB Accredited.

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