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Business Profile

Mattresses

Beds & Beds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

This profile includes complaints for Beds & Beds's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/10/2025

      sales number ****

      We went with ******* ******** who is 80 years old to purchase a mattress. She purchased the mattress and we were all told that if the mattress did not work out for her she could bring it back and get her money back. Well the mattress did not work for her. She called them today 6/20/2025 and told them she was bringing the mattress back to get her funds back. The owner stated that is not how it works. She can only get in store credit on something else no money back who needs to mattress when your 80 years old. She has already purchased another mattress with another business. She is only asking for her money back. We all heard the owner state this to us all.

      Business Response

      Date: 07/21/2025

      Hello, 

      As per our conversation and as stated on our FAQ page on our website. We have a 90 day comfort exchange policy. This was clearly communicated that the mattress could be brought back for exchange not for money back. This was also communicated prior to the customer making the final purchase decision. Every attempt was made to communicate that we would work with them on finding a mattress in store that her previous purchased mattress could be exchanged for. We also have signs up that clearly state exchanges only next to the entrances and exits of our building.

      If the customer would like to exchange that option is still available per our 90 day comfort exchange policy valid until 8/10/2025. 

      Customer Answer

      Date: 07/21/2025

      We are very upset by this. There were three other people with ******* that day and none of us were told this information. We also did not access anything on their website.  This is very misleading to customers. We will make sure a lot of other people know not to go to this business for anything.

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