Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** dollars for a motor swap 11 months ago , and the motor exploded 11 months after the new engine was installed now they told me they should see what's wrong within 2 weeks after towing it there .. it's now been 32 days ..... no update no call . Car is still parked in the same exact spot .... They refuse to give me a loaner car because they lie to me all the time ... ************************************************************************* they said they "currently don't have any"when they are literally all parked in the back. They treated me so terribly. Neil the service manager treats me extremely poorly . ******************************************************************************************* I'm tired of spending thousands of dollars every year for you to treat me that way. I work very hard for my money to afford this stuff . I have been telling everyone not to go to luxury . ************************************************ ************************************************************************************************************************
  

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 5, 2022/11/08) */
  Contact Name and Title: Michael ******* Owner
  Contact Phone: **********
  Contact Email: ***************************************
  I have received the complaint and will only speak to what is needed to diagnose the issues with the vehicle. The vehicle had a remanufactured engine installed May 21, 2021 and that repair was completed on June 11, 2021. ************* does have a warranty on the engine for time and miles. The vehicle was brought to our location by tow truck on October 8, 2022 and then left right away by tow truck. It was then returned on October 12th, 2022. Based on availability we are backed up in our service shop due to the high demand of customers and the availability of parts. The engine needs to be taken apart and diagnosed by the technician. This will need to be authorized by Mr. ******. The diagnosis of the engine is to find what/why the engine is having an issue. These costs are the responsibility of the customer until the engine is found to have warrantable claims. The manufacturer is going to ask for all maintenance and oil change receipts for this engine during the use from the customer. Prior to diagnosing the problem, the customer will want to ensure they have and can provide all of those. It will save time and expense if those are available. Once those are provided the technician can start the tear down of the engine and look for the cause of the failure. He or she will provide the manufacturer with all faults or issues documented in the testing procedures. So, the next step Mr. ****** will need to provide is the receipts of maintenance and oil changes during the use of the vehicle from June 11, 2021 until October 12, 2022. If he wants to forego that, he'd be responsible for the diagnosis and repairs of the engine. The Maintenance repair receipts and oil change repair orders can all be sent to my attention for ease.