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Business Profile

Oil Changes

Empire Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife used their services and got an oil change on May 26th 2022. After the mileage had lapsed to get another oil change I took it to a different business to get another oil change. The mechanic i took it to this time discovered that they had either tightened the oil filter cap on too tight or had not taken it off to change the filter. I called Empire Oil to discuss this problem and the person who claimed to be the owner (Dominick) told me to bring in the "proof" that they did this. So i got the oil filter and broken cap out of the trash to take to them. When I brought it in he became angry with me, got one of his mechanics to come threaten to beat me up. When I went to leave the business he stepped in front of the door to block me from leaving, trying to get me to fight him. *****************************************************************************************************************************************************************************************************************************************************************

    Business Response

    Date: 09/23/2022

    Business Response /* (1000, 5, 2022/08/31) */
    Your compaintant took the vehichle to the business he worked at to do the oil change. I doubt they used the right tool. We do dozens of these a week without problem. This is a do it yourself job that went bad. He claimed to us that because it was synthetic oil, the filter should not be dirty, casting doubt on all his knowldege of the subject. He was never threatened.


    Consumer Response /* (3000, 7, 2022/09/01) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The mechanic is the one that came into the office and claimed that they don't tighten oil filters to spec and that is the reason we could not get the oil filter off. I have a witness that came in with me that day, he will happily testify to the fact that their mechanic did threaten me and the person who claimed to be the owner stepped in front of the door to block my way when I tried to leave, that is assault by intimidation. They were *********** and **************, ******************************************************************************************** If needed I will make this a legal matter and press charges.


    Business Response /* (4000, 9, 2022/09/07) */
    He did the second oil change himself. Any oil with more than 5000 miles on it will be dark,hence the oil filter will be dark. He broke the oil filter cap, not us. There is a special tool for removing this cap. For him to presist with his line of complaint is ridicules. We pride ourselves on an up front family run business. His complaints on line, and vailed threats are unfounded. He can stop in and talk to Tony ******** anytime.

Empire Oil Change is NOT a BBB Accredited Business.

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