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Business Profile

Pet Store

Pet Supplies Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We scheduled our pet for a grooming. I went to their website, and choose the package for $48.00. There is nothing showing any possible changes in pricing. My wife paid, and was charged $74.00. I called and talked to the groomer, the on dury manager, and also the owner. They did not seem to care what my issue was or was not listening to me. Ibwas just asking why their website shows a price and they charged $30.00 more. The owner kept saying they are thebsame pricing as the rest of the groomers bit never actually answered my question. Then said will need to talk to corporate. Alao we never recieved an itemized bill for what we were charged just a reciept that says grooming.

    Business Response

    Date: 05/09/2024

    *** ***** was charged correctly for the services received. *** ***** scheduled his service online and the dog breed was wrongly entered by the
    customer which changes the prices of the grooming service when it was
    corrected.  The pet is a mixed breed, and
    the exact mixed breed is not an option. The dog was entered as smooth dachshund
    which is your standard wiener dog. They require very limited if any true
    grooming/hair cutting and have a lower grooming costs. The mixed breed
    resembles a westie and has similar size and grooming requirements. The notes also
    indicate please groom with a westie face and when the breed was corrected it
    was priced accordingly. This also the second time the customer was groomed at
    the store and the same rate was charged previously. The customer’s spouse picked
    up the pet, was satisfied with the service and left an additional $20 tip for
    the groomer.  

    The customer would also have been given a travel ticket with their pet to take to the register to check out. The price charged is the price charged for the dog and grooming requirements of the pet which closely resembles a westie. The itemized charge was grooming. It was explained the dog breed selected and actual breed do not match grooming requirements of his mixed breed dog. The $48 price would be correct if it was smooth hair dachshund.

    Customer Answer

    Date: 05/10/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,


    ***** *****

Pet Supplies Plus is NOT a BBB Accredited Business.

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