Complaints
This profile includes complaints for Lloyd Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented an apartment through Lloyd companies, heartland heights 11 manager is ****** ****** * ***** ? *** ******* **. I had issues with the second floor apartment my very first month. It is a second floor apartment 204 the building is for elderly and disabled! Unfortunately it doesn’t have elevators ?
I am 6’6 320 lbs with a right knee that needs replaced sooner rather than later. I also have a permanently broken left ankle, left shoulder needs surgery as well.
I had issues with harassment from other tenants concerning my body Oder! I asked for help from manager, I was told I was making it up, no body is bothering me. I asked for a mutual recission of the lease to move elsewhere in October of 2024, mind you I just moved in in September.
I was given the mutual recission if the lease, but the manager was leaving me on bad terms? I was given the security deposit back. I was informed I would lose my section 8 voucher because of the managers bad standing.
Six months later, still having issues, battling my own personal issues and finally given another mutual recission of the lease, a good standing? But being charged 1,600, 00 to replace the entire floor in the apartment !! I only sat in one spot? As you can imagine the small hole became a bigger hole.. I took responsibility for damaging the door to the furnace.. the blinds..
Business Response
Date: 06/13/2025
Thank you for sharing your experience. We are sorry to hear that your time at Heartland Heights II did not meet your expectations and understand how challenging this situation must have been for you.
We understand your concerns regarding the lack of an elevator and recognize this may have contributed to your discomfort. We sincerely apologize that this aspect of the property did not meet your needs and made your living situation more difficult.
In regard to your interactions with management and other residents, we want to assure you that we take all reports seriously. Our property manager worked to address your concerns and provided options, including a mutual lease termination in both October 2024 and again later, with the second termination offered in good standing.
When it comes to the final charges, the condition of the apartment was documented at both move-in and move-out. Unfortunately, the cost to repair damages—particularly the flooring—significantly exceeded your $500 security deposit. This was detailed in your final deposit accounting statement.
We appreciate you taking responsibility for some of the issues, such as the furnace door and blinds, and we are glad we were able to refund your deposit in the first instance. Our goal is always to work respectfully and fairly with our residents, and we regret that this experience did not reflect that to you.
If you’d like to further discuss your concerns, we welcome you to contact our team directly. Thank you.Customer Answer
Date: 06/13/2025
Complaint: ********
I am rejecting this response because:
Sincerely,
***** ********Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented from Lloyd companies property The Vue at Catron for over a year. At the end of last year, my medical issues got really bad. I lost my car and my job. I was waiting on my disability claim from the VA and they were very aware of that. I was getting help from the VOA organization. The VOA sent them a check, but they cashed it on somebody else’s account and continued to threaten eviction telling me they didn’t get it. Theyalso turned off my electricity four times in the same week. I was the only apartment in the entire complex that lost electricity I finally moved out got all caught up before I did, but now they are keeping my deposit and charging me extra, even though the apartment was in the same condition as when I moved in. I have heard from numerous people they do this to most of their tenants because they use ****** materials and they expect their tenants to rebuild the apartments after they leave. I want my deposit back and I want them investigated as a company. It’s like renting from the mob.Business Response
Date: 06/09/2025
We appreciate the opportunity to respond to this matter.
We can confirm that charges related to carpet damage were documented and applied appropriately at move-out. Regarding his concerns with electrical service, he was not singled out, and the issue was related to a building-wide electrical component that was addressed promptly. We have made multiple efforts to connect directly with him to resolve this matter, including phone calls that have not been returned. We regret that communication has been difficult and are open to discussing this further with him in good faith.
We are always looking to improve and take all resident concerns seriously. We sincerely hope to bring this situation to a constructive resolution.Customer Answer
Date: 06/10/2025
When I’m done with them, they are going to wish they responded to your company. They are a ******* garbage company who uses the cheapest poor materials to build their properties while they pay people off to get what they need done and go against city codes. These cities need to be aware who they truly are. Who would I send this case to for them to be investigated at the state level? One of their buildings almost fell over because they didn’t use strong enough rebar. That’s not just a one off instance. Can you imagine how long that building actually has before it collapses? They are sucking communities dry with their huge out of control rent prices, their ****** buildings and they’re horrible business practices. Would my next step be to go to the attorney general to have them investigated other than what I am going to do on my own?Sent from my iPhoneInitial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/11/2024 I paid the agreed amount that was due to the Y Apartments where I had resided for about four years and had been told when I paid the remaining balance that I would be more than "Welcomed Back". The Y Apartments has had several Managerial changes prior to me moving out back in 2020 and so, the current on-site manager was unaware of any previous agreement. I had paid the balance in full, but the on-site manager had said that I had 19 unresolved payments that were considered a late fee penalty. When I asked for clarification, she didn't say what the fee was about and that I would have to figure it out on my own and she was less interested about giving any further information. I do have copies of the financial transaction from my financial institution to verify the transaction.Business Response
Date: 01/29/2025
Hello, it looks like he had a balance of $1,284 which we do not see record of payment for. He applied again at YMCA and was denied due to his previous payment history with us. While it does look like he had made payment arrangements with the manager at the time, it looks like many of those he did not fulfill in time so they would still be considered a late payment.
Our policy states that a person will be denied if they are late on 25% or more of their payments during their time living here. I hope this helps and please reach out with any further questions.Business Response
Date: 02/07/2025
Hello - we confirmed with the collection company that the balance is still outstanding for **** **** ***** please see attachment for reference. The company is listed on the attachment that you can contact if you have payment information when you paid the account since they are showing that it hasn't been paid on their end. Because of this, our policy still stands. I hope this information helps!Customer Answer
Date: 02/11/2025
I've gone forth and called ******* myself to resolve this redundant back and forth and will be waiting on a call back and if it doesn't have the resolve I'm hoping for; legal action will be continued and I'm hoping that it was a clerical error, and we can move forward with my credit not being affected and I can look at other places to move into without having to worry about my credit score. I'm also looking into other venues that may have occurred which could also be seen as factors. I've seen what the B.B.B. has shown me and the legal institution that I'm using has revealed and I'm completely agitated on how my financial had been affected like many others during the pandemic. This has shown me that I have to be more aware of my own financial status and situation.Initial Complaint
Date:01/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked our property manager for a signed copy of our lease for months because I saw I was being overcharged on base rent. Our property manager has not given us a copy of our signed lease but has given unsigned documents. I will received emails saying I owe $1905 when I payed $1961.50 on 1-2-25. The property company and property manager are nearly impossible to get a hold of. When filing a maintenance request, it can take weeks to get fulfill or the company will try to charge you extra money for solutions. I have multiple emails exchanged between myself and the property manager regarding the lease.Business Response
Date: 01/14/2025
The issue in question involved a lease that was sent during our property manager's training period. Unfortunately, they were unaware of the regenerate lease process when changing move-in dates, which led to a discrepancy. However, they discussed the error in person with the resident, and they both verbally agreed to discount the resident’s storage unit to make up for the difference until their renewal. The resident was satisfied with this resolution, and the property manager has not received any further concerns on this matter.
Regarding the maintenance requests, it is important to note that the resident has not provided permission for entry on multiple occasions and did not respond to texts or calls for weeks. As per our policy, we do not charge for maintenance items unless they are caused by damage from the resident, and all maintenance concerns are handled promptly once permission to enter the unit is granted.
I hope this clarifies the situation. I have attached what documentation we have on this topic, but this resolution was done in person.Business Response
Date: 01/14/2025
Hello - apologies for an additional email. I got more information from our property manager in regard to the questions in the complaint. The information pasted below is an email chain between the resident and property manager. The property manager refunded the overcharge for rent before discounting the storage unit. The resident received a credit for $135 on 10/2.
From: ****************** ********************
Sent: Wednesday, September 25, 2024 6:49 PM
To: ******** ******** **************************************
Subject: Re: Residence at Sedona Flats
Good evening,
You are correct, you provided copies of our lease when asked, however, they are unsigned copies. We are requesting a duly executed, signed by all parties, copy of our lease.
Seth and I recall a conversation about moving in after December 1st, however, there were no discussions that this would increase the monthly rental rate. If this was in fact the case, then a new lease should have been executed by all parties indicating the new rental amount. The copies of the lease that you have been providing us with, though unsigned, indicate the monthly rent at $1785. In addition, as per #22 in the rental agreement, "This lease, the Community Policies, and all addendums are the entire agreement between the parties, and Resident acknowledges that no other oral or written agreement exists, either express or implied. This lease many be modified only in writing signed by all parties." Consequently, the conversation you contend we had regarding the increased in rent is unenforceable. We anticipate that the corrected rent will be reflected in the resident portal and the credit will be reflected in there also, unless the copy of the signed lease that you should be providing actully reflects the agreed upon amount of $1800, which I don't believe it will since you were only sending us an unsigned copy of a lease reflecting $1785.
Our rental insurance never lapsed. It was renewed in July 2024 and will remain effective till July 2025. I thought that I had e-mailed you the renewal information. However, I have attached it.
& 5. We will be sure to notify you promptly including dates and times if these issued should continue.
6. Thank you for the willingness to work with us regarding the scheduling of these events. We understand they are necessary, and it can be difficult to accommodate everyone's schedules and circumstances.
On Monday, September 23, 2024 at 12:43:15 PM CDT, ******** ******** *************************************> wrote:
Good morning *******
I apologize for the late response; I just found this email in my spam folder.
I printed your lease upon request and slid that under your door. I believe I also printed one off in my office for you. I am happy to print it again, please let me know.
You and Seth had changed your move in date prior to move-in. Changing the move in date, changed the rental rate to the $1800 which you have been paying since move-in on Dec 10, 2023. This was discussed prior to move-in during the conversation where you and Seth adjusted the move-in date. You should be able to see your rental rate in the resident portal.
You are being charged for renters’ insurance because your current policy has expired. If you would like to send me and updated policy, I will be happy to get that updated and those charges removed.
Any door propping is against property policy, the faster I find out this is happening the faster I can fix it. This particular issue has been addressed.
If you have specific times and dates you hear or see minor residents running in the hallways, please share those with me. I cannot address this without knowing where it is coming from. If you have dates and times that would assist me in searching for them on the camera that would be very helpful. If the noise is excessive past 9 p.m. please reach out to law enforcement for a noise complaint.
I do apologize for the delay in notice for entry last month. If there is ever a scheduling issue, please reach out to me directly. We can reschedule to come in earlier or later to be less of an inconvenience to you and Seth.
For any issues or concerns you may have, please contact me directly. My direct email address is ************************************ and the office line is ************ you can also text this number.
Thank you,
******** ********
Property Manager
** ************
**** ****** *** * Rapid City
SD 57701
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From: ****************** ********************
Sent: Monday, September 9, 2024 7:03 PM
To: ******** ******** *************************************>
Subject: Residence at Sedona Flats
September 9, 2024
Lloyd Property Management Co.
*** ** **** ******* ***** ***
Sioux Falls, SD 57103
Sedona Flats
******** ******** – Leasing Agent
**** ****** ****
Rapid City, SD 57701
Dear *********
This letter addresses multiple concerns we have regarding our residence at Sedona Flats.
1.Duly Executed Lease Agreement
On multiple occasions this year we have asked for a duly executed copy of our lease agreement. However, each time we have been provided with an unsigned copy of the lease and addendums. I understand that you are busy but please provide this by no later than September 30th, 2024.
2.Rental Overcharge
We recently discovered that we have been overcharged $15 a month on our rent since January 1, 2024. According to the residential portal, we have been paying $1800 per month but according to the lease agreement you have provided for me our monthly rent should be $1785. As of August 1, 2024, we have been overcharged for rent in the amount of $120. Will this credit be reflected in our October rent?
3.Renter’s Liability Insurance
On May 23rd, 2024, I received an e-mail regarding increasing the liability on my renter’s insurance from $100,000 to $300,000. New tenants would be required to provide proof of the higher amount, but current tenants would not be responsible for this increased amount until their lease renewal. On July 26th, I received an e-mail indicating that since we did not provide proof of the increased liability insurance, we would be automatically signed up for the Sedona Flats liability-only program and charged a $30 monthly fee. In accordance with your May 23rd e-mail, we are not required to obtain this additional coverage until our lease renewal in May 2025. Therefore, the Insurance recovery fee of $5.81 needs to be reversed and not enrolled in the Sedona Flats liability only-program. When we signed our lease, we provided proof of our renter’s coverage with the required amounts. We understand that on renewal of our lease in May 2025, we will be subject to the increased liability insurance.
4.Security
Recently, we have noticed that someone has been propping the side door open. It appears that it is to allow their children and visitors to go in and out without a fob. This poses a security risk, and we are paying to live in a secure building.
5.Noice
In addition, to the door being propped open, there are also children running through the hallways at all hours of the day and night. This not only causes added noise but also causes other residents’ dogs to start barking.
We are hoping to resolve this situation peacefully without filing a formal complaint. Maybe security cameras can be used to identify the families involved in propping the doors open and additional noise.
6.Apartment Entry Notice
On Monday, August 26,2024 at 11:45 AM, I received an e-mail regarding the warranty inspection on Tuesday, August 27th, 2024. According to the e-mail these inspections were to begin at 9AM on the 3rd floor. In accordance with South Dakota law, landlords must give proper advance notice, typically 24 hours, before entering an occupied unit except in cases of emergency. We received less than 24-hour notice. This is not the first time that we have been given less than 24-hour notice of the need to enter our apartment. This is a problem for multiple reasons, including the fact that my boyfriend works nights and sleeps during the day. In addition, our dog has an intense fear of crates, and this would require that one of us be home to handle her.
Sincerely,
****** ****** * **** ****Initial Complaint
Date:08/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have that I owe $900.00 on my credit report . When in fact they gave me money back from my lease pay off.Business Response
Date: 09/11/2023
Our records do not indicate that a collection has ever been sent, in fact we issued a refund in the amount of $133.75. I have reached out to Laura with this information, requesting a copy of the report showing a collection so that I can help her resolve it.Initial Complaint
Date:05/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Deposit issue.
We applied and paid for application fee.
Then we are told everything looks good. We should be sending a lease on Monday.
05-01 comes ( Monday ) we receive a lease after 5 pm and we notice $*** taken from the bank account.
We call on Tuesday wanting to tour the apt we are about to “rent”
Was told we can’t view it cause its being fixed and chemicals and whats not.
But you can tour one that is in a different building that is “just like it “ might have different flooring … etc.
that is Shady, so wednesday 05-03 comes, we decided we don’t want it.
Especially with the attitude from leasing, after asking to sit down to review the lease and get told she is busy with other people, and doesn’t have time ?
Are others more important ?
So called her and asked about the security deposit that was taken from my account without my authorization or approval.
And was told we talked about it in emails, said nothing in emails then “she claims well maybe over the phone ?”
Well maybe its a different person you are talking about who authorized it.
So I would like to see or hear where I approved that, or this is plain fraud.
Either refund me my security deposit for an apartment that I didn’t even sign a lease for, nor authorized.
Or let me see where I signed that I am authorizing you to pull charges.Business Response
Date: 05/08/2023
Hello, the process for the holding fee is stated clearly on the application itself. It states "Upon application approval, primary applicant, including any additional roommates agree that the holding deposit will be automatically withdrawn from the provided debit/credit card, check, or money order. An additional security deposit or Move-in fee may be required at the time of move in." However, it also states that you have 72 hours to cancel your application after approval and you were within that timeframe when you cancelled your application so a refund is in the process of being issued. That refund should arrive to the address listed on the primary application no later than 5/17/23.
Customer Answer
Date: 05/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Lou **
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