Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 2 2022 after paying $** application first month rent of *** and deposit of same amount I moved into my present domicile. I made numerous inquiries about the security of the common area.
  I was told security doors were functional and there was no issues with transients.1st day I was threatened by a a vagabond who apparently resides in the hall. I made a complaint and was told the issue would be mitigated promptly. Over the new few days (circa dec 5-15) both the front and rear security was propped open and eventually broken.Mid dec I came down the stairs to notice one of the vacant apartments had been broken into. Imade a police report Management changed the keys. For a short time the problem was abated but one of the other tenants is letting vagrants enter I’ve paid my on time.In past three months there’s been a non resident named Juan dwelling on the staircase landings.He’s leaves evidence of his presence. Random sundries empty bottles of liquor and multiple loads of laundry. Ihave numerous photos. Management is well aware of this and there responses have those of apathy. Apparently Murray properties values homeless over tenants. this is the first homeless people have occupied the common areas with contrivances and acquiescence of the management company.There’s been several short abeyances for the perpetual presence of this gentlemen and several other individuals This is a non smoking building yet this gentlemen persistently smokes.I found jewelry’s bags and digital scales, empty cans of malt liquor, food remnants cigarette ashes in the hallways on a daily basis.This character threatens people anytime he’s asked to leave.bHe creates unsafe situations by smoking and blocking the staircases.This company has an obligation to maintain this property in a safe manner. Right to quiet enjoyment per se but that’s impossible w mentally ill drug users the commons. I’m asking for my term of the lease *** month for six months dec-may my whole deposit and application fee

  Business Response

  Date: 03/02/2023

  To Whom It
  May Concern,
  This letter
  is responding to Josh ******* complaints about the apartment building located
  at *** * * **** ** *** * ***** ****** ** *****.
  When the
  tenant looked at the building and the apartment, he asked if the doors are always
  locked, I told him yes, tenants need a key to enter the building. I showed him
  the apartment he was looking at renting, and he liked it. He moved into the
  apartment on December 2, 2022.
  I was
  contacted by him a couple of times. He said that there were a couple people
  getting in the building and smoking in the hallways and littering. He said that
  it happens late at night. I told him to call the police if he sees people doing
  that. I went and checked out the building each time he called. I found no one, but
  I did find some garbage. We have a cleaning person that cleans every two weeks.
  On 12/19/2022 I had maintenance look at both doors to make sure that they were
  locking correctly. They were, and nothing else was done.
  He called me
  a couple more times and said that people were still getting in and sitting in
  the hallways. He told me he thought they had keys. I talked with all the other
  tenants in the building (a total of 6 apartments in that building) and no one
  knew of anyone else coming in and sitting in the hallways. On 12/29/2022 he
  called me again about people getting in the building. I told him I would do a
  lock change on the entry doors, and he would be getting a new key. Maintenance
  changed the locks.
  On 1/30/2023
  he called and said that someone had gotten in the building. I went and checked
  the locks. No one was in the building. The doors were locked, but one of the
  key/lock guards was bent out. So, it is possible someone jimmied the lock and
  got in. I had maintenance fix the lock guard.
  On March 1, 2023,
  he called me again and said someone is still getting in the building. I asked
  if he had called the police, he said no. I told him that we had changed the locks
  and made sure that the doors were locked, and they were.  I told him that no one else has been reporting
  anyone getting in the building and smoking and littering. I asked him if it was
  possible that one of the other tenants wasn’t walking through the hall with a
  cigarette, or put their can down? He told me no. I told him we have done all we
  can do. I said no one else is hearing or seeing anyone else causing problems in
  the hallways.
  
  Carla *****-
  Manager, Murray Properties, LLC

  Business Response

  Date: 03/02/2023

  Also, this is NOT a non-smoking building. People are allowed to smoke in their apartment, but shouldn't be smoking in the hallway.