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Business Profile

Storage

Storage Center South

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the facility to cancel my storage rental contract via phone, email, and app. There is no way to cancel automatically and no one has returned my numerous outreach attempts. I am continuing to be charged because I am not able to cancel this contract.

    Business Response

    Date: 07/01/2024

    We've been trying to reach out to this tenant multiple ways to see how and where she gave notice as we do not show any record and would like to improve our service. She has ignored calls, texts and emails. Per our lease tenants are required to give a 30 day notice. We've checked out phone records going back to march and only show calls coming in from her on June 20th with our outgoing calls but no answer. Checked her unit activity and she was still using the unit on June 14th because of her frustration and trying to make it right we reimbursed her back until June 14th when she last used her unit and waived the 30 day notice . Wish she would answer our calls or emails so we could find out where she gave notice. Some people are getting our facility confused with our 1st facility we sold and thinking perhaps she was trying to reach us at the wrong location?

    Business Response

    Date: 07/01/2024

    Hi *****,

    I've been trying to reach you via text, emails and calls. I would love to discuss where you gave notice as tech support and myself are unable to see any records. I do see you called on June 20th and we tried to call you back right away (within a minute) without any luck. If you could give us more details that would be appreciated. We did waive the 30 day notice for you an reimbursed you up until the day you last used the unit on June 14th. We would like to make everything right by you and see if tech support needs to fix an issue so if you could give us more details that would be greatly appreciated. You can email me direct at ***********************

Storage Center South is NOT a BBB Accredited Business.

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