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Business Profile

Used Car Dealers

Autoland

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Jon D.

    Date: 05/02/2024

    Mid December of 2023 my son bought a truck from Justin at Autoland. The truck had an issue with the gas tank. It took Autoland over 4 weeks to fix. After driving the vehicle for 8 days the fuel pump started to fail. The truck was taken to Autoland and was traded in for 2020 Ram 1500 with around 56k miles. The day after it was bought there was a waring message that came across the dashboard the coincides with the damage underneath. This was brought to Justin's attention and we have proof of that. After 3 weeks we received a some snow and ice it was found the 4 wheel drive wasn't working. Truck was taken back to Autoland to get looked at. The vehicle supposedly had a warranty so it was taken by Autoland to Billion Dodge in Sioux Falls. Billion Dodge checked out the truck and found it was packed with mud and the transfer case had a hole in it. Billion Dodge stated they could not honor the warranty because of the damage was considered abuse. The vehicle was only driven 3 weeks. It took over a week to talk to the person in charge at Autoland. Autoland stated that there service tech went thru the vehicle and found no issues. Billion Dodge told me there was no way with that much damage that it was caused in the 3 weeks we had it. There was so much mud and rocks. We live in northern SD and it was so cold and everything frozen it wasnt possible to get packed with mud. I relayed that to Autoland they proceeded to deny any and everything I said. Salesperson Justin started texting me pictures of the first truck we bought with dust on the exterior. I was then told that there was no issue with the fuel pump and I costed Autoland money because of it. Also was told that an intermittent light doesnt mean anything even if it was showing after the day it was bought. The best Autoland would do was to charge $3,700 to fix it compared to Billions $4,600. Dealing with Autoland and the way they choose to conduct business is the reason auto dealers get a bad name!

    Autoland

    Date: 10/22/2024

    Sorry for replying so late did not see this complaint. We did attempt to help this customer out more than once. We did trade the first vehicle in for a newer one which was completely inspected by the auction we purchased it at and by our ASE Certified Technician. The truck was taken to the local Ram Store for what should have been a factory warranty repair. The information we received from Billion Ram was that it was recently damaged. Unfortunately we were not able to get the repair done under the warranty so we did offer to do the repair at our cost.

  • Madut C.

    Date: 08/29/2023

    I had my worst experience ever when I went to Autoland Inc by Maple Lane, SiouxFalls. They sold me unsafe vehicle that broke down with my little son in it , thank God no major accident happened. Doesn't end there, they won't reimburse my payments so I'm suing them at moment. I don't recommend this dealership to anyone.

    Autoland

    Date: 05/30/2024

    Mr Chol did buy a 08 Chevy Silverado that was sold AS IS. He said he took it to his mechanic for inspection. He was informed very clearly that it was AS IS and that we did not inspect it. When it broke down we undo his loan and he took us to court for reimbursement for lost wages and court fees. He was informed by the court we did more than we needed to and he lost.

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