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Business Profile

Construction

Michael Engel Construction LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted ******* ***** * ***** ** ******* ****l Construction and Labor* **** *** ***** *****777 and he gave me a bid of $300.00 to replace an asphalt shingle. I believed he would tear off a section and install several new pieces of roofing.

    On 10 December @ 10:00 AM he came out to my home; at that time, I also asked him for a roof inspection* ******l informed me I had many small holes in my roof caused by a previous gutter upgrade when the contractor failed to repair existing bolt holes. He said the roof had other small holes in it from where heat tape had once been installed.

    He showed me pictures of what he had found, and I believed there was a significant amount of damage and wear. He quoted me another $1000.00 to make repairs and because of the quoted price, I assumed it would take a considerable amount of time and materials to make the repairs and justify the amount quoted. He did not use any machinery.

    After less than two hours, he informed me all of the repairs were complete. I was perplexed with the fact he could complete $1300.00 of work in that short time period. He replaced one shingle and applied caulking to the estimated 100 holes on the roof. I had envisioned him taking an entire day and significant materials to accomplish the work.

    I was stunned when he presented me a bill of $1326.00. I stated he had only been at my house for two hours, but I reluctantly and foolishly paid him as I did not know I had any recourse but to honor his grossly inflated estimate. The entire transaction took me off guard.

    The following day I contacted him via text stating my displeasure. His reply was “I shot you a price and you had the opportunity to make a decision on whether or not you wanted the work done”. I expected much more for the amount I paid; $650.00 per hour is outrageous.
    I do not see business integrity in this situation. I believe he saw an opportunity to take advantage of me to fulfil another financial obligation he told me about earlier.

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