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Business Profile

Epoxy Floor Coating

Ellis Design & Coatings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Epoxy Floor Coating.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ellis Design gave me a bid for $**** for them to epoxy a 32'x24' garage floor with the understanding the saw cut joints would crack and they did the first year, of a 20 year guarantee warranty. In trying reach to Dakota ***** on many occasions regarding cracks in the seems from the saw cutting, he gave all kinds of excuses why he couldn't show up along with cancelling many appointments that he setup. So, after paying him $***** to start the project, when he completed the inside, I gave him another $*** to complete the project. Since, that time, I have tried to reach him for months and years. Finally, he returned my call and accused me of threatening him, which I just told him after 3 years, I was going to file a small claims on him. He is not honored the 20 year warranty. Despite my 3 years of patience, he will not fix or honor the warranty or return my $*****.

    Business Response

    Date: 05/10/2023

    I have been to Randy’s and fixed what we had agreed upon. He texted me one time on a weekend and then threatened me of my personal safety and well being. I will never do business with Randy ever again he is completely ************** ************* and out of line. His son in law told me to delete and block his number ******* **** ******. 

    Customer Answer

    Date: 05/10/2023



    Complaint: ********



    I am rejecting this response because:h for one I never threatened him or harrssed him I just wanted the floor fixed he never fixed it he came slopped some goo on 12 foot of the 80 feet that needed to be done now the floor really looks terrible and I asked my son inlaw if he said that and he said absouluty not the guys just a **** ** ***** he promised to come fix it on at least 5 different times and never showed up now who is the liar and as far as him coming over here i am the one who will not tolerate him him do to his terrible workat this point I want other people who may check your site to have a better under standing of this mans work as well as honesty and integrity



    Sincerely,



    Randy ******

    Customer Answer

    Date: 05/10/2023

    I think Dakota or as far as that goes any one would have to ask them selves if he thinks he has lived up to his end of the warranty work why would I pursue a complaint with the bbb if I was Quote un Quote so happy boy I tell you the guy is needs to wake up stand by his warranty I only got ahold of the bbb so the *** ****** doesnt harm any one else *** * ****** ****** *** ** *** **** **** **** ** ***** *** ** **** *** ***** ***** **** * ******* **** ***** ** * **** ******** *** *** *** ** ** *** **** * **** *** ***** ****** ** ** ****** ****** **** *** *** ******* ** ******* ** * *** **** *** ****** ** **** ********

    Customer Answer

    Date: 05/10/2023

    I got the floor fixed today i am done with him so I want to drop the case thankyou

Ellis Design & Coatings is NOT a BBB Accredited Business.

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