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Business Profile

Auto Repairs

RPM Unlimited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022, RPM put a rear end in my 1971 pickup. There has been a noise in the rear end and I need them to look at it. The rear end they put in should last for 30 years (they told me). I called and made arrangements to take it to them to be worked on. I agreed to take it to them on August 23 (Friday) and leave it there and they would get it done that next week. It was a 4-5 hour job. I called August 30 and they said they didn’t get at it and they would do it the next week. At the end of that week (September 6), it had not been worked on at all and I went and picked it up from their lot. I told the owner to have his brother (the one that was supposed to work on it) to call me about this issue. He has not responded.
    I feel that they should first of all, stand behind their work, and secondly, honor their word of getting the job done. I need this pickup and was without it for two weeks while they did nothing to fix it. I am currently trying to find someone who will do it but that would also mean I would have to pay for it while the people who installed the rear end should stand by their work and fix it themselves.

    Customer Answer

    Date: 09/11/2024

    The last day of of communication I had with RPM was September 6, 2024 when I retrieved my pickup from them. The pickup had not been worked on at all and I asked them to call me about it. I have not heard anything from them.

    ****** ******

RPM Unlimited is NOT a BBB Accredited Business.

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