Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Online Shopping

Gearhumans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Reviews

Customer Review Ratings

1/5 stars

Average of 6 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromJessie P

    Date: 10/09/2024

    1 star

    Jessie P

    Date: 10/09/2024

    Ordered a sweatshirt and it was terrible and not what I ordered and then they offered to have me pay $24 more dollars for “shipping”(by the way I’ve never spent $24 shipping anything before) to send me a replacement which I didn’t want to do and so they said basically you can do this or nothing sorry it’s your fault. TERRIBLE COMPANY!!!!!!

    Gearhumans

    Date: 10/17/2024

    Hi Jessie,
    I’m Katie from the Wecare Team at Gearhumans. I want to sincerely apologize for any unexpected experiences you’ve had with us.
    In response to your review, I've emailed you to address the issue and provide a proper solution. Please check your inbox and share your thoughts with me.
    I look forward to hearing from you soon.
    Best regards,
    Katie
    Gearhumans Team
  • Review fromJames H

    Date: 12/22/2023

    1 star
    Do not trust this company, guaranteed Christmas delivery, now they say early January, I am not sure if I will receive anything as they won't respond to emails
  • Review fromAlison G

    Date: 01/17/2023

    1 star
    I ordered a swimsuit and a "sweater." The swimsuit never arrived. The sweater arrived two weeks late and was not a "sweater" but a really cheap piece of polyester (not knitted material). Every time I called to complain I received a busy signal. Every email I sent received a canned response with a tracking number that did not work. When I took matters into my own hands and sent the sweater back, this disreputable business refused the package. DON'T ORDER FROM THIS COMPANY. IT'S PRODUCTS ARE MISREPRESENTED AND VERY LOW QUALITY AND THEY DON'T ACCEPT RETURNS.
  • Review fromPeter D

    Date: 12/15/2022

    1 star
    I ordered two sweaters from them and somehow their website put me down for two of one of the sweaters. i didn't catch this at the time because i thought the 1 and the 2 next to the sweaters were item numbers, not number ordered. It was only when i received them in the mail that I realized i had accidentally ordered 2 of the same sweater. I left one of them unopened in the original packaging and reached out to customer support immediately. i was told they would accept no returns. I expressed very clearly how this was an ordering mistake made on their website and was still told no. the item still remains unopened in it's original packaging and i would more than like to return it for a refund but for some reason they aren't willing to do that. in addition to that. the quality of the sweaters isn't as advertized. it's just a cheap print on a solid white sweater, not actually sewn into the sweater.
  • Review fromzeynep a

    Date: 12/02/2022

    1 star
    I wish there was an option for 0 stars. The material of the sweatshirts is horrible. plasticky and non breathable. the packaging was also terrible. the seller is completely unreachable through 4 different contact methods. Complete money trap.
  • Review fromAmanda L

    Date: 11/02/2022

    1 star
    HORRIBLE - Deceptive practices
    I ordered on October 20th - paid express shipping
    It is November 2nd and NOTHING has shipped and they will not refund my money.
    DO NOT ORDER FROM THIS COMPANY

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.