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Business Profile

Car Dealers

Northland Auto Center, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Northland Auto Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Northland Auto Center, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see attached
      I got a call from the dealership

      Business Response

      Date: 04/08/2025

      We have a video of ***** ******** in our Finance Department agreeing to the sales price. We are having an issue uploading it to you guys, how can we get this video evidence to you?

      Business Response

      Date: 04/09/2025

      Thank you for the opportunity to respond to *** ***** ********** recent
      complaint.
      *** ******** was informed of the final sale price during the transaction
      and signed all documents after reviewing them with our finance manager. We do
      have video footage of this interaction in which the sale price is clearly
      stated and agreed upon, and we are able to provide that if needed.
      His trade-in was in poor condition, and although it was valued lower, we
      worked with him to meet his request by adjusting figures accordingly. After the
      sale, we were informed of an undisclosed hit-and-run incident involving the
      vehicle he traded in—information that was not shared with us during the
      transaction.
      We are confident the sale was handled fairly, professionally, and
      transparently.

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've recently purchased a vehicle with Northland Auto. I was needing to get my plates done today. Turns out, they never sent me the correct paperwork I needed! Now I'll have to wait for something g I should of had weeks ago. It's super frustrating when you have an extra expense that's not planned for. I received no contact from the dealership regarding what I needed to do or who to contact until today. They need to be better about getting paperwork. Now I will have to miss more time from work to handle this. If i get pulled over and expenses occur, I would like to receive compensation for it. Also, this vehicle was sold to me without a proper safety inspection. I finally had to contact them, and was given another number to call.

      Business Response

      Date: 03/19/2025

      Thank you for reaching out and sharing your concerns regarding the delay in receiving your title paperwork. We sincerely apologize for any inconvenience this may have caused.
      At Northland Auto Center, our goal is always to ensure that all necessary paperwork reaches our customers before their temporary tags expire. However, as you may be aware, the state of South Dakota has experienced delays in processing and issuing titles, which can sometimes extend the timeline beyond our control. We understand how frustrating this can be, and we truly appreciate your patience during this process.
      To help alleviate any burden, if you have incurred any fees due to this delay, we are happy to reimburse you for those costs as a goodwill gesture on behalf of the state’s extended processing times. Please feel free to provide any documentation of assessed fees, and we will take care of the reimbursement promptly.
      We appreciate your business and value your feedback. If you have any further concerns or need assistance, please don’t hesitate to reach out.

      Business Response

      Date: 03/24/2025

      We have sent ***** ******* a check out of goodwill for the amount of $400.00 for any fees that may accur, and to help out with the taxes for her vehicle.

    Northland Auto Center, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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