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Business Profile

Dog Breeders

Flying S Retrievers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Breeders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent deposit for puppy in July 2022. According Shannon (owner) at Flying S Retrievers the litter of puppies we put a deposit down on was never born. That was supposed to be earlier Oct. From the time we put a deposit down through currently I have never received a return phone call after many attempts including voice mails. She texted me she would call a couple times never did. I was told via text she would return deposit ($***) via check mailed to address I provided her in a text 10/17/22. Last text from her was that she would mail check 'today', that was 10/18/22 The deposit has not arrived. I have texted her twice asking about it. The text shows read but she does not respond. The communicate from her as been terrible since her getting my money. it was great until she received my money.

    Business Response

    Date: 12/16/2022

    Business Response /* (1000, 10, 2022/12/16) */ A refund check was issued and cashed 3 weeks ago. Thank you, Mark ****** Consumer Response /* (2000, 12, 2022/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did mail a check after I complained to BBB and BBB contacted them. I would not recommend anyone do business with this company. Their communication is terrible, they don't do what they say they will, and they are *****. They are very good coming up with excuses.

Flying S Retrievers is NOT a BBB Accredited Business.

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