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Business Profile

Truck Accessories

Truxedo, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Accessories.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DON’T BUY ***** ******* COVERS. (TRUXEDO) from *************

    Let me be clear. Truxedo (***** ******* covers) are the manufacturers of this cover WHICH is sold to a 3rd party *************. I bought the *** ***** cover (2nd truck I bought it for) and after it was delivered I had come to find it was missing the installation parts.

    Well a few things here, if you buy from ************* and your missing parts they are not the manufacturers of the ***** cover so you then have to go thru the hassle of emailing Truxedo,they make the cover and gather a serial number off the part, find the invoice, and send it into Truxedo and they will then send the part to you “when they can.”

    Oh, and according to Kelly at Truxedo, they are seriously behind in taking care of the customers needs and getting me the parts that are missing.

    SO, here I am stuck with a cover I can’t even install that paid in full. The business ************* is deceptive in its business tactics marketing products they can’t even warranty and the manufacturer (Truxedo are well aware of this.) Please save yourself the headache and buy another brand.

    Customer Answer

    Date: 04/17/2023

    Hello, this issue with Truxedo has been resolved. Kris the customer service manager was a true professional and took care of my needs and overnighted my missing parts. Please close this complaint. I would truly do business again with Truxedo. 

Truxedo, Inc. is NOT a BBB Accredited Business.

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