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Business Profile

Water Purification Equipment

EcoWater of Yankton

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for EcoWater of Yankton's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Debra G

      Date: 02/28/2024

      We had a reverse osmosis system already in our home when we moved in, so I went ahead and had Ecowater Systems service from Yankton South Dakota come for years. The technician was always pleasant and quick, so I didn't fuss when the prices got quite high from year to year. When I needed a new water softener, he indicated that he could provide one through them! It has been a nightmare since! Right away, I noticed a chemical smell to the water. My daughter did too. We have lived our entire lives in our county, so we know the water. I called the office, but the receptionist said the tech was busy. I called again the next week. Same. The owner Rod got on the phone and told me that I was wrong! I said I wanted the water tested for chemicals and pH or whatever it could be tested for. They sent the technician out. He tested it, looked at me, and said, "It's soft, just like it should be." I asked about the chemical smell, and he looked puzzled! I've been called now for two months trying to get my money back ($2800!) and for them to come get it, and the other owner got on the phone today and said "That's not gonna happen. You've had it for two months. You bought a softener and it softens. Everybody else has that softener all around you and is just fine with it. There is nothing wrong with it." Two men own this company. Both men have neglected to try to resolve anything since the very first week. Not only this, they have instructed the technician and receptionist to ignore my calls and texts. The receptionist specifically told me, "I am not to talk to you." How again does this machine that I am stuck with get the service that I paid for?

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