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Business Profile

Personal Emergency Response Systems

greenbrier emergency svc inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for greenbrier emergency svc inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with Greenbrier Emergency svc INC, I do not have a contract with Greenbrier Emergency SVC INC, they did not provide me with the original contract as I requested.

      Business Response

      Date: 08/17/2023

      August 17, 2023

       

      Alcoa Billing Center

      3429 Regal Drive 

      Alcoa TN 37701

       

      **** * ********

       

      Dear Ms. Gencay, 

       

                I am responding to a complaint that has been filed in your office on the behalf of Mr. Johnson.  It was a pleasure speaking with you on the phone, and per our conversation. I was asked to send you a response so it would be on the website.  I have reached out to the VPO, and I have discussed the account with them.  I have been advised to have the invoice closed with ARS.  I sent an email to the agency (ARS), where I asked them to please write off.  I have also asked them that if they have placed this on the patient credit to please have it removed.   I sent a response letter to Mr. Johnson at the address below along to the BBB office informing everyone on the actions that has been taken. 

       

               On behalf of the physician's group, we humbly apologize for any inconvenience this has caused you. Again, we have requested for this to be closed with the agency and removed from his credit.  If there is anything else, we can do please let us know.

       

      Humbly yours 

      Djuna Y Love 

      Patient Services Supervisor 

      86136587414

    greenbrier emergency svc inc is NOT a BBB Accredited Business.

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