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Business Profile

Storage

IStorage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took over my son's storage a year ago and he was paying $** * ***** and I had my own insurance. I storage was trying to charge me for their mistake of not changing over the name to me and kept trying to charge me an additional **** I took the insurance Delcaration back to them in Feb where the worker Ms. ***** said she contacted the Owner and she was suppose to refund me the back the *** dollars. I have been trying for months to get in contact with someone. Istorage has failed to send their customers letters staying that their opening hours has changed. It still stays they are open until 6pm. They also stated that I had a rent increase in which I did not recieve any notice of. This has been the worst company I have ever had to deal with. I never had a problem until they took over public storage. No ones answers the phone when you call, you can't reach corporate management or file a complaint because no ones responds back. I would like to get this resolved as soon as possible. I do have recordings and can get pictures of the hours if needed. I can be reached at ************ if more information is needed. Thank you for your help in resolving this issue Amanda ******* ******

    Business Response

    Date: 03/11/2024

    Per the lease Insurance is mandatory. Tenant signed per the conditions. After bring in Document several MONTHS LATER. I did refund the insurance against company policy. Also this person wasn't on the lease and insurance was in her name. They added her name after the fact. Rate increases happen then tenant was mailed a increase letter and same letter went out to addresses on file 30 days prior per state regs... If they do not have correct information in system. That is the fault of the tenant. It is their responsibility to make sure its correct. Increase will stand. 

    Customer Answer

    Date: 03/19/2024

    I am resolving my issue by moving to a new storage. 

IStorage is NOT a BBB Accredited Business.

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