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Business Profile

Limo Service

NashvilleAceLimo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 25 at 2 pm in the *************** parking lot a Black Van operated by ******** struck our Infiniti QX80 in the driver side around the rear wheel well area. We were parked in a handicapped parking spot with my placard on the mirror. The van was also parked in one but I didnt see his placard. An individual approached us when we returned to our vehicle and stated he witnessed this incident and the van driver had gotten out of his vehicle and inspected our vehicle. We have the contact information from this person. The Ace Limo Black Vans plate number is CB10427. When we got home I called the business and asked for their insurance information. The person who answered the phone would not give me any information. He actually was somewhat rude. He told me he would look into it and call me back. He never did. 24 hours later I called again and nobody answered. I tried again a few hours later and still no answer. Our 2025 QX80 is brand new with only 400 miles and the damage in the wheel well is minimal but I want it fixed. If the owner doesnt want to go the insurance company route and wants to just pay for the damage Im good with that. If not I need his insurance information. Please help me with this problem.

NashvilleAceLimo is NOT a BBB Accredited Business.

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