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Business Profile

Carry Out Food

Sonic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 25, 2023 I stopped at the sonic to grab dinner for my family in ************ on my way home from work. Right after I submitted my order through the app a strong gust of wind shook the car and it began to pour down raining. Sonic lost power within minutes of me placing my order so I didnt get my food. A young lady came out to each car to tell everyone they had lost power and that if you had already ordered and paid but had not got your food not to worry refunds would be issued as soon as the power came back on. I personally was out of power for several days so assuming sonic probably was too I waited to hear something from them. On July 1st I called the sonic and asked about my refund and was told they dont handle that at store level and I would need to call ***********. Called the number and was told they would start a case and email me a reference number. July 3rd I call them again to tell them I had not yet received the email with the reference number this time I received it 230701-001350. July 17 called again was told they would forward my case to their supervisor. Called again on July 27th told the same thing but this time I asked to talk to a supervisor and was told they can not forward the calls but that they can have a supervisor reach out to me. Aug 3 & Aug 9. Same thing asked again for a supervisor to reach out to me. No one to this date has called me. I express to the people answering the phone that this is horrible customer service and that who ever is dropping the ball needs to be reprimanded. I dont understand why almost 3 months later I have heard nothing?!? How can the BBB help me resolve this issue?

Sonic is NOT a BBB Accredited Business.

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