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Business Profile

Accountant

W Grover Thurman CPA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Accountant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed taxes through W Grover Thurman CPA and he has had mu taxes in hand since last year. Won’t contract me about them, won’t answer and he blocked my number from where I was trying to reach him. Only person he will talk to is the father to my kids because they are friends. He had told my kids father that he would give my check to my kids dad or send them to his bank account and we are not married.

    Business Response

    Date: 02/13/2024

    Dear BBB,

    As attorney for ** ****** *******, CPA, I have reviewed Ms. ********* file, and it is our opinion that this complaint is unfounded and has been filed in retaliation for a defaulted loan that was given to Ms. ****** ** ******* *** $4,000.00 on or about September 2022.  Said loan was originally between ****** ** *******, Individually, as Lender and was then assigned to ** ****** *******.  Ms. ********* original loan carried a 0.00% Interest Rate, as long as timely installments were remitted.  Unfortunately, Ms. ******* failed to remit any installments beginning October 20, 2022, and thus a Default Rate of 10.00% triggered along with late fees of $25.00 per month.  The Note further gave the Lender the ability to call the loan due in full (Accelerate) upon Default and thus when the taxes were filed the income tax return satisfied said loan IAO $5,569.37 with interest and penalties.  In addition, Ms. ******* failed to pay the tax preparation fee IAO $325.00 and thus is only owed an amount of $367.63 as a refund.  My client is happy to remit that amount to Ms. *******.

    Finally, Ms. ******* was provided a copy of the loan agreement; however, if your organization requires any further information, please do not hesitate to contact my office.  I await your organization's review and Ms. ********* response.

    Sincerely,

    *********** ** ******** 

    **** ***** ********

    ***********************

     

W Grover Thurman CPA is NOT a BBB Accredited Business.

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