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Business Profile

Fence Services

ABC Fence
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of ABC Fence has taken our last payment for the completion of a major construction project on our property. His workers have stopped working and have even caused additional damage to our property, which ABC Fence has not fixed (e.g. broken stones and siding on our house, cut water lines, etc.). Despite giving us his word that these items would all be resolved, the company has stopped answering our calls and is completely unresponsive. We are potentially incurring water damage to our property and may need to resort to other contractors to finish the project and fix their mistakes. We do not know what else to do, unless we were to pursue legal action. We would prefer if ABC Fence would honor their contract and their commitment to finishing this project in a timely fashion and restoring our property to its useable and repaired state. Multiple months have transpired without any activity or interaction from them.We can provide countless pieces of evidence from emails, text exchanges, written proposals, and even neighbor testimonials that exorbitant attempts have been made by my spouse and myself to contact ABC Fence and resolve this matter.

    Business Response

    Date: 07/04/2023

    I have made the stone repairs that my team allegedly made damages. I have replaced the water hose that the customer says we cut that was buried underground. He would like some trim work around his pool that we have to agree on and this complaint will hopefully be resolved and the customer is happy

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 10/19/2021. On this date, ************************* **** Fencing) installed a wooden fence around the property located at ****************************************************. The cost of the fence exceeded $8,000. In recent months the main gate does not line up properly due to the settling of the gate. In addition, one of the main boards has fallen off the gate. It was not properly nailed. The owner of the company (*****) has been repeatedly notified and a request made to repair and/or adjust the gate. There have been multiple attempts through text messages, phone messages, emails and talking with the company owner directly face to face. None of these actions have resolved the problem. ****** promises have been made by the company owner, but no one has attempted to repair the gate to date. This has been ongoing for several months now. I would rate the company very low in customer service. *** needs to repair and adjust the gate, or I must otherwise hire another fence company to resolve the problem.

    Business Response

    Date: 10/09/2022

    I had already been in touch with ************* and had made arrangements to correct the gate but must not have done it in a timely enough matter due to some guys being off work. The gate and trim board has been corrected and I hope has been done to his satisfaction. 

    Customer Answer

    Date: 10/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

ABC Fence is BBB Accredited.

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