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Business Profile

Gastroenterologist

Horizon Gastroenterology/Nrlgy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gastroenterologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 17 Jan 2023 I was scheduled for an appointment at Horizon Gastroenterology/Nrlgy at 8:00am. A company representative that was working in the receptionist area stated they will take my copay of $50.00. I stated to them that I have another appointment on Monday 23 Jan 2023 may I pay them both when I come in as I just payed for an MRI on 12 jan 2023 in the sum of $374.00. The company representative stated to me that they needed payment or the test would not happen as I was surprised and I stated are you ******** me. The company representative stated are you not going to talk to me like that walked away from the service window spoke with and coworker to what I could not hear. Company representative returned told me leave and threatened to call the cops on me and informed me they were going to let *******************************, MD know what transpired.

    Business Response

    Date: 01/26/2023

    The patients insurance determines copayments and deductibles and often print them on the patient's insurance card for patient knowledge. Medical practices are obligated by the law to collect these payments during service. This is mentioned in office policies and practices which the patients review and sign at the time of the first evaluation. The notice is also posted on the front desk check-in window. Waiving the patients insurance responsibility violates the contract between medical practice and private insurance company plans and can result in legal accountability for the practice. The company representative complied with the law by asking for the copayment. As our goal is to take care of our patients in the best possible manner, we have reviewed the incident with our staff members and provided appropriate feedback. Thank you for informing us of the patient's viewpoint.

Horizon Gastroenterology/Nrlgy is NOT a BBB Accredited Business.

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