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Business Profile

Bathtub Refinishing

Miracle Method of Memphis North

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathtub Refinishing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had my tub resurfaced on Feb 15, 2024 and paid $575. The surface is now cracking. I have called and left messages for a call back on 8/26/24, 8/27 & 8/30. I also emailed on 08/28 and have not had a reply back or a call back. I would have expected the resurfacing to last more than 6 months and just need it repaired.

    Business Response

    Date: 09/16/2024

    Hello,

    The reason she was not able to reach anyone was because the office had no one in it for approximately 3 weeks. This was due to the person that was employed here at Miracle Method no longer working here as of the first week in August. I am the new office employee and started working here September 4th. I have since reached out to the consumer, Mrs. *************************** on September 9th. I explained the situation in the office and as of last week scheduled her service call at no charge for September 27th.

    Please let me know if I need to provide any documentation and/or any other information.

    Thank you so very much for all that you do! I adore the BBB and the service you provide for the general public! 

    Thanks again,

    ***************************, Office Manager for Miracle Method

    Customer Answer

    Date: 09/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    ***************************
    ********************
    *******, TN 38016

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 12 2022 paid miracle method $1690 June 13 crack was in tub came out to repair Now there is a crack in tub again in two spots called the company on Monday telling them what happened there are saying the tech is no longer employed because he was not doing good work he failed to tell me that I needed to put foam in the tub before work now they will not repair until I fix which I do thinks its the tech responsibility to tell me that its not in my contract the manager has not called back if I knew this I would have never used the company

    Business Response

    Date: 11/16/2022

    Miracle Method was contracted to repair a crack, located on the bottom right side gutter, in the the customers fiberglass garden bathtub. We preformed the work that was contracted and much later another crack appeared near the drain gutter of the bathtub. This crack was not visible or present in the bathtub while we were preforming the work. If this crack was there we would have repaired it at that time. It is highly likely that the fiberglass bottom of the tub has degraded over time and would need to have reinforced structural supports added to the bathtub to keep this from happening in the future. The customer was informed about adding structural foam under the bathtub, unfortunately she did not wish to take our advice. We are happy to  repair this additional crack but not without supporting the bottom of the tub with structural foam. The cost of this foam application would be a charge of $250.00. 

     

    Sincerely, ***** Birchfield 

Miracle Method of Memphis North is NOT a BBB Accredited Business.

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