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Business Profile

Building Contractors

Servco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a very expensive ******************** in 2019. I purchased an additional furniture warranty that explicitly states repair or replacement. The barn doors on the unit are defective and malfunctioning. I reported it properly and Servco has sent multiple parts and service techs that complain that they require both upper and lower new rails and that they require 2 repairmen and repairmen that know how to fix the unit. The repairmen that tgey send out do not know how to fix the unit, do not have the proper parts and do not have the manpower to handle such a large and expansive piece. And for that reason, the repairmen recommend replacement of the unit.I have seen 4 -5 repairmen with no resolve.This has been dragged out for years now.I spent $2400.on this ********************.The company is now refusing to repair or replace the unit.They keep offering me a refund of the amount I paid for the warranty, which I am furious about.I want my ******************** fixed!I want it to work properly, which is why I purchased the furniture warranty plan in the first place. I was assured that my ******************** would ne repaired.I want it repaired or fully replaced.I will accept nothing less.I have years of saved emails as well as screenshots of the technicians reports.I have also reported this to the Attorney Generals office.I am ready to go to docial media & on site reviews, detailing my experience.If the BBB and Attorney General fail to resolve, I will pursue this in court.

    Customer Answer

    Date: 03/31/2023

    Servco has been notified by the **** State ************************* And yet no communication has taken place from Servco on 2 plus weeks. My ******************** is still malfunctioning. 

    The contact information for Servco is **************.

    This has neen an unresolved ongoing issue since 2020.

    Please step in to help.

    **************
    Case#: 1022697
    Case worker: *******
    w/ Attorney General
    Case against:
    Servco International
    ******************
    Somerset **
    42503
    **************
    ******************
    Better Business Bureau
    Complaint#
    19447525

    Customer Answer

    Date: 03/31/2023

    Please see attachments that show purchase date.

Servco is NOT a BBB Accredited Business.

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