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Business Profile

Cleaning Services

My Friendly Helper
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled an appointment to get my house cleaned 8:00 AM Monday Morning 10/10/22. A man by the name of ******* scheduled the appointment a week in advance because they were completely booked. I specifically asked ******* to be sure to place me on the books because the last time I booked a week in advance, they did not place me on the schedule. Specifically ******* did not place me on the schedule. I called this morning when no one showed up and ******* said that a crew would be coming at 11:00. Well, at 10:00 ******* sent a text saying that there was an emergency with the crew and they would have to reschedule. I called him and he said that he would try to get a crew today. I called back later to find out the progress. He said that someone would be out tomorrow morning between 8:00-9:00 if someone couldnt come today. I called back and he said that he was booked for this week and could not get anyone out. I told him that was unacceptable. This is my break and I will be working next week. I booked for this week because I am off during the hours that they work. I aked to speak to ***. *** is a manager and I never have any problems when he schedules me. He said *** was on vacation. I asked to speak to the owner, He said he couldn't reach the owner. This is unacceptable. I have wated a whole week and cleared my schedule for nothing.

    Business Response

    Date: 10/24/2022

    Customer will be contacted tomorrow to resolve issue. 

    Thank you very much, 

    My Friendly Helper, Inc.

    Customer Answer

    Date: 10/25/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

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