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Business Profile

Janitor Service

Enviro USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Janitor Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted in July 2023 by Enviro USA/Magic Maids (the other business name they use) to fix floors, and have had horrible communication from their end. They will not answer our phone calls or emails with responses after work was completed. The purpose of this complaint is to make customers and businesses aware that they are subcontracting their jobs out and not compensating and answering their vendors. Customers and vendors beware of their unethical and unprofessional business of no communication or courtesy for customer/vendor. They still have a balance owed that is two months late with no answer. Please do your due-diligence before employing this company for business be aware customers and vendors.

    Business Response

    Date: 08/06/2024

    Yes we are financially struggling, but this is a vendor not a customer that is complaining. The Vendor is not a consumer.

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of 23 we were contracted by Enviro USA to do strip and waxing and floor scrubbing to assist them in saving one of their accounts in jeopardy. (****** ****). The work was completed in March and the balance owed has not been paid. Their accounts payable manager told me twice that the check was in the mail.I confirmed the address with her. We offered paying by credit card, they refused. Now they do not return our emails or phone calls. I would recommend never doing business with them.

    Business Response

    Date: 02/20/2024

    I will look into why this hasn't been processed for payment, it could have been due to lack of paperwork. Can you find out the name of the company? Also, it's my understanding the BBB is for customers not vendors of a company.

    Customer Answer

    Date: 02/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    ***************************
    4910 ********
    *********, ** 44131

    Customer Answer

    Date: 02/20/2024

    Enviro USA was contacted many times and emailed the copy of the signed proposal, The copy of the invoice, and the emails and phone calls were excessive and would not of been necessary if they had ever paid or responded with a plan for payment. 

    Shortly after I filed my complaint with the BBB, we finally received the payment for the invoice. 

    So, thank you to the BBB, and shame on Enviro USA for not responding to requests for payment. Clearly, by their response they were not expecting to get a BBB complaint from a contractor that they used. 

     

     

Enviro USA, Inc. is NOT a BBB Accredited Business.

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