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Business Profile

Marketing Consultant

La Prensa Latina
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for La Prensa Latina's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Detailed issue sent to La Prensa Latina Media:"Hello La Prensa Latina Media! I have an issue with the No.1413 where the publication date and the date on the advertisement for the Rio Market out on Summer Avenue post date sensitive sales ad(s) that don't allow not even one day of travel preparation to go to this particular store location and intelligently shop. I have shopped there before however I was depending on La Prensa Latina a lot for the sales paper information that includes the values for the price with illustrations from this particular supermercado. I hope this is something that can be explained or that La Prensa Latina will be able to assist me and my household with further as it was a grave inconvenience during this summer and on my birthday month when I handle a lot of commerce in *******. I am forwarding for both our records to the Better Business Bureau. I would like any correspondences back to me concerning this issue to be via email."

      Business Response

      Date: 08/23/2024

      ********************

       

      Thank you for contacting La Prensa Latina. We apologize for the inconvenience you may have had with the issue No. 1413. All of our weekly print editions have a Sunday date, even when the paper is distributed between every Friday and Saturday. By every Sunday, since 1997, the ***** copies we print,  are settle in our 230 distributions points. For the issue No. 1413 the date is 07/21/24 but for the Rio Grande Supermercado, the special offers are from 07/19/2024 to 07/25/24, giving you up to 7-day window to take advantage of their good prices. The offers starts when the paper is getting distributed until the next Thursday, because every Friday there will be more offers or prices will change.

       

      I Hope this information will give you a better understanding of how we operate and how the take advantage of Rio Grande Supermarket offers.

       

       

      Original Complaint:

       

      Name

       

      *******************************

      Email

       

      ********************************

      Phone

       

      **************

      Company

       

      *********(R)

      Message

       

      Hello La Prensa Latina Media!I have an issue with the No.1413 where the publication date and the date on the advertisement for the Rio Market out on Summer Avenue post date sensitive sales ad(s) that don't allow not even one day of travel preparation to go to this particular store location and intelligently shop. I have shopped there before however I was depending on La Prensa Latina a lot for the sales paper information that includes the values for the price with illustrations from this particular supermercado. I hope this is something that can be explained or that La Prensa Latina will be able to assist me and my household with further as it was a grave inconvenience during this summer and on my birthday month when I handle a lot of commerce in *******. I am forwarding for both our records to the Better Business Bureau. I would like any correspondences back to me concerning this issue to be via email.

       

       

       

      Respectfully,

       

      *************************

      Owner

      Marketing Innovation Agency llc

      La Prensa Latina

      ************ mobile

      ************ Office

      *****************************************************

      Bartlett, ** 38133

      www.laprensalatina.com

      www.bilingualmediagroup.com

      Customer Answer

      Date: 08/23/2024

       
      Complaint: 22084003

      I am rejecting this response because:

      Their response is not correct according to the information that was actually published. A lot of times this happens when the responding person from their company has a stage of editorial that is not the final document that the subscribers have after a final edit. Their respondent clerk should check all copies of the editorial final print copies to make sure the information that their office is using to respond with is accurate.

      Sincerely,

      *******************************

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