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Business Profile

Packaging Service

Pak Mail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packaging Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are ** residents currently in CA as my husband is active duty military. I opened a post box at Pak Mail, ************************************************** in July 2023. I paid for box #*** for one year. I would call the location every 1-2 months and pay to have the boxed mail sent to us in our CA base housing. I last called them to get mail sent January 13, 2024. I called yesterday March 26 to do the same. Got a messsge saying number no longer in service. So I googled and saw permanently closed. I called the other Pak Mail in *******, they said the location closed and Id need to call corporate for info and gave me that number. I spoke with ******************* of Pak Mail/Annex this morning. She stated she hasnt been able to reach owner *****, didnt know date it closed, found out it closed because she was contacted by a customer. Stated I should reach out to the local post office there, that generally mail is held for 10 days then returned to sender. Im appalled that no notice was provided, when this is personal mail at stake here. I have no idea how much mail Im missing, and this is when tax documents may have been sent. Ive completed a service request with **** to see if any of my mail is being held. Im unable to complete a forward using that address because it was a business, the **** system will not allow me to forward from that union Ave address. I paid for a years service and that was not completed. ******************* did provide me the owner Myrons email as Id requested today, sh sent him an email saying Id called her and copied me on email to give him my contact. I replied all asking him to call me today. I did not receive contact from *****. I let **** know Id be filing a ********************. Complaint because tampering with mail is a widely-known criminal offense, and her stating that each location is independently owned and operated, it is still somehow related to the PakMail franchise and I think they need to show some more involvement in trying to get this mail situation remediated.

Pak Mail is NOT a BBB Accredited Business.

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