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Business Profile

Roofing Consultants

Storm Front Roofing & Restoration
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contractor's online payment system deducted the total payment amount of $8392.91, instead of the partial payment amount. The contract consists of concrete smoothed around bottom face of the patio, painting frame with 2 coats, metal roof, door ****, and mesh around patio. The contractor smoothed concrete around the bottom face of the patio but it is uneven and cracked. He only put one coat of paint on the frame, using paint that I have at home. He put several plain metal panels as the roof on the patio, with screws drilled in it. The screws are highly visible and left holes in some areas of the roof, causing rain to come through the roof. I requested a refund and he refuses to give any of my money back.

    Business Response

    Date: 08/16/2024

    Storm Front Roofing does not agree with your complaint.

    Business Response

    Date: 08/19/2024

    We appreciate the feedback but unfortunately we will not be able to come to an agreement as much as we would like to. You recieved all of your money back after doing a complaint with your credit card company. We had a contract and you said everything was great,  we have the conversation to back that up. Then you just decided to tell us not to come back the next day and complained about something that wasn't even completed. We Sent you an invoice and you paid the invoice you asked for us to send. To be honest we are sure this has happened before to other contractors that you said the same thing about during our conversation before we started. You canceled a contract illegally and we are owed money for the work we did for you. We wish you the best but don't appreciate lies against our company. Good luck.

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