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Business Profile

Shooting Range

Range USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shooting Range.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Range USA sold me a Ruger pistol with a cracked firing pin.When informed an employee shrugged and said "Well it was marked down for a reason, bud"Selling a KNOWN FAULTY firearm and being 100% unapologetic about it is disgusting, reckless and no way to run a business.

  • Initial Complaint

    Date:07/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, July 15, 2023 Range USA located at ************************************************************************** sold me a DEFECTIVE GLOCK (Serial Number ******** that would not fire properly. The firearm was not taken from the store after the purchase. The weapon continued to JAM while used at Range USA shooting area on Saturday, July 15, 2023. The issue was brought to ****************, store manager, attention. He came to the shooting area to test the Glock. It jammed on him as well. Next, he oiled the weapon and stated it would have to be shot to fix the problem. Why was the weapon sold if there was a problem with it? The weapon cost $646.54. **************** refused to REFUND my money or EXCHANGE it. His nonchalant response was we would have to take the "l" loss. He did not adhere to the business' return policy. According, to Range USA return policy, I should have been issued a full refund minus 10% restocking fee since the firearm didn't leave the store. All exchanges are considered a return and will be processed that way. I should have been issued a refund allowing me to purchase a new order. I am requesting that someone in the corporate office contact me and I be given a partial store credit.

Range USA, Inc. is NOT a BBB Accredited Business.

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