We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sportswear Manufacturer

B.A. Masks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sportswear Manufacturer.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item never received. Cant reach anyone.Ordered on December 16, 2024. *** has not received package. Cant reach anyone at B A Masks by phone, email or website. Website says it doesnt recognize my email address when I enter it to find order status.

    Business Response

    Date: 02/03/2025

    UPS 1Z914R960137761927

    The item was delivered. There is a 2 to 3 week general turnaround time as stated on the website.  We also indicate sometimes that turnaround time gets a little longer depending on the time of the year.

  • Initial Complaint

    Date:11/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son's face mask has failed after not even completing one season with it. I believe it to be faulty . Facemask collapsed in towards his face. Called an email to the company. No response yet. And the worst part is there's no contact information on their website. I will include original purchase order number and pictures below.

    Business Response

    Date: 02/07/2025

    I have been in communication with the customer.  The mask was delivered on December 19, 2023.  I received 1 voicemail from **** that did not include last name, order # or style of mask.  We did not receive any emails from the customer.  We found out this past week that the customer was emailing the incorrect email address.

    Even though we or any other ******** manufacturer does not offer refunds after the equipment has been used, we will process a refund.

    We sent **** a shipping label to return the facemask.  We will not process the refund until we receive the facemask.

    Thank you.

    Customer Answer

    Date: 02/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. BAmasks have been in good communication with me now and have also issued me a full refund for facemask. 

    Sincerely,

    **** ******
    54 ****** dr ************************ OH 45694

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a face-mask on September 5, 2024 - it's now October 30th and still no mask. I've emailed and called the company. There is no customer service phone number, I only found a "company" number on this BBB website. I've filed a complaint to get my money back through my credit card provider. Not sure they will reimburse? It's ridiculous and unacceptable to have to wait so long without the merchandise or any reply from the company. And, enough with the bull-sh*t about the delay being because of a third-party powder coating vendor as I see in other complaint replies from this company - as a company you should have at least a small surplus of merchandise ready to go out the door upon order. This company is very sketchy, I'm going to recommend everyone in my son's league avoid at all costs.

    Business Response

    Date: 02/07/2025

    Good morning.

    This complaint was resolved through ******. The refund was processed on. We apologize for the experience. The turnaround time went well on the customers expectation.

    Thank You.

  • Initial Complaint

    Date:07/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered for my son assuming the turn around time of 1 to 3 weeks was correct stated on their website. 4 emails , 3 calls with voice-mail recording only asking to visit website which I did, never a response . I spent ****** for a facemask , order was placed April ************************** communication since !

    Business Response

    Date: 02/07/2025

    Good morning.

    We resolved this complaint directly with the customer and processed a full refund on August 18, 2024. We had an issue with our material supplier for the material required for our vices facemasks that extended a turnaround time well beyond an expected time frame.

    We apologize for your experience.

  • Initial Complaint

    Date:06/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 29th I ordered my sons face mask. It has been over eight weeks since my last update on May 3rd. (We did receive your order and it is in the rotation to start the process of the build. Your mask will be built and sent to be coated on Monday. We should receive your mask back from coating on Thursday.) I have emailed, call and texted multiple time. I need this for my sons upcoming season. Please respond on the status and AWB for my order ASAP. Thank you

    Business Response

    Date: 02/07/2025

    Good morning.

    We resolved this issue directly with the customer on August 11, 2024 by processing a full refund. We had a material supplier issue for the material required for the Vicis facemask. This caused the turnaround time to exceed well beyond the expected time.

    We apologize for this experience.

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company in early June 2024 for 2 face masks for my children for football. The original delivery date in the confirmation email was 6/10/24. However, I did not receive any tracking information from the company. I emailed the company twice after 6/10/24 requesting an order update or tracking information and never received a response back. I also tried to request an order update by entering my order email (which the company sent me a confirmation of my order to) and I got back a message that there was no email address associated with any order. I spent just over $650 with this company and frustrated that my children didn't have their football equipment and I could not get a response from the company. So, I did more research on the company and found their BBB rating of F. I also saw other customer complaints that were identical to mine. There was a phone number on BBB for the business which I have called and left a VM for a return call, I have never received a call back. I texted the number as well because on ******* the company says "they can receive DMs". I never received a text back. I have now attempted to contact this company 6 times via 3 different methods and they have been non responsive. Furthermore, I have never received my products. I did let the company know that I was concerned that they were not legitimate and were a fraudulent business and would be filing a BBB complaint with the hope that others see this and other customer concerns before using this company. I have also filed a fraud claim for this purchase with my bank. Pay Pal was not helpful with trying to get resolution which I contacted because the payment for BA says it has to go through Pay Pal. The company never responded to this concern either. Very unfortunate experience.

    Business Response

    Date: 02/07/2025

    Good morning,

    This complaint was resolved through ******.  A case was opened and a refund was processed through *******

    We apologize for the lack of communication and poor experience.

    Thank you!

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a mask on 5/28/2024. Its been weeks with no response or order update. I've made numerous attempts to email and call with no resolution. I just want my order or a refund.

    Business Response

    Date: 02/07/2025

    Good morning.

    We resolved this issue directly with the customer by processing a full refund on June 24th, 2024.

    We apologize for the turnaround time extending a little longer than expected.

    Our order pages show a stated turnaround time of 1-3 weeks, but this time could be extended  depending on the time of the year and the scheduling of our coating vendors.

  • Initial Complaint

    Date:04/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 2nd I ordered my face mask for over $300 dollars. It had been almost 4 full weeks and I have not received an order update. I have emailed the provided email address for questions 4 times for an inquiry on my order with not a single response. While I understand the allowing 1.5-3 weeks turn around, it has surpassed that and your company has neglected to respond to me as a customer purchasing your product. Please respond to me on the status of my product as I need it for my season. I am a collegiate athlete and spent over 300 dollars on your product. Thank you.

    Business Response

    Date: 02/07/2025

    Good morning.

    We show the facemask was delivered.  The original delivery was returned because the address couldnt be verified by the shipper.  The 2nd attempt was delivered on June 13th.  We apologize that the turnaround time and delivery issues dragged out longer than expected.

    Thank you!

    B.A. Masks

  • Initial Complaint

    Date:04/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered product (order # ****) over a month ago. Ive yet to receive product or any tracking information. Ive called BA Masks every week Ive emailed them multiple times and Ive yet to get a response. I will be filing a fraud claim with bank as well.

    Business Response

    Date: 02/07/2025

    Good morning.

    We resolved this complaint with the customer on April 29th, 2024.  We processed a full refund for the customer because the turnaround time dragged out longer than expected.

    Thank you!

    B.A. Masks

  • Initial Complaint

    Date:03/28/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered mask on 2/21/24. No updates, no contact after numerous email attempts.

    Business Response

    Date: 02/07/2025

    Good morning.

    We resolved this complaint with the customer on April 21st, 2024.  We processed a full refund for the customer because the turnaround time dragged out longer than expected.

    Thank you!

    B.A. Masks

    Customer Answer

    Date: 02/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    ***** *****
    ********************
    ************, ** 38674

B.A. Masks is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.