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Business Profile

Timeshare Resale and Rental Marketing

Gold Key Exchange Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Resale and Rental Marketing.

Complaints

This profile includes complaints for Gold Key Exchange Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gold Key Exchange Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am making a complaint solely based horrible services and being misled. I've give. Ample time and patience to get results from this company. I started in March 2022 here it is almost a year later and I have to constantly reach out for a response send countless emails and messages and no response. However when I attempted to get my money back through PayPal for lack of service after months the company said they needed more time and I should be patient. So I acted in good faith.. for more time to pass and nothing and I believe this is just to scam and keep people's money. It's horrible!! Distasteful if you're gonna offer a service then do it and get it done. My whole thing is the lack of communication to the customer/client you've already been paid. So yes I don't recommend this company and I will definitely be leaving my most brutal honest opinion on my ****** review.. BEWARE.

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in receipt of a transaction of $495, dated 10-8-03 for the sale of a timeshare. We have had numerous emails (which I have proof of), which have said they were showing the property, reduced amount for the sale, etc. He has not responded to my emails for quite some time. I've also left numerous voice messages with the representative.

      Business Response

      Date: 07/26/2022

      *********************** will be returning from abroad on August 5th and will respond then.

      Customer Answer

      Date: 07/26/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and will be waiting for Mr. * reply after he returns on Aug 5th.

      *incerely,

      ***************************

      Customer Answer

      Date: 07/28/2022


      I have reviewed the response made by the business in reference to complaint ID ********, and will be waiting for Mr. * reply after he returns on Aug 5th.
      *********************** will be returning from abroad on August 5th and will respond then.

      *******

      Customer Answer

      Date: 08/06/2022

      My response is in the attached pdf letter is is also here:

      17589193
      aug 6th response for clarification:
      My last voice message was June 22nd; a subsequent email was July 11th whereby I informed ***************** that I will be submitting a complaint with the BBB if I do not receive a refund of the $495.
      Since the start of our agreement to sell our timeshare in 2013 we have consistently had him lower the price.  The last few years we have said to take any offer.
      The last response I've received from the company was Aug 2nd of 2021 and is as follows:
      ***************** <********************************>
      Aug 2, 2021, 5:34 PM
      to me
      ******* and ****,  The price is $4800 and any changes Global Vacations has made will hove no affect on the sale of your timeshare. We have increased our marketing budget for the second half of the year  and expect better results.
      *****************
      GOLD KEY EXCHANGE

    Gold Key Exchange Inc is NOT a BBB Accredited Business.

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