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Business Profile

Towing Company

DTS Towing & Road Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for DTS Towing & Road Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed and DTS violated state law in my attempts to retrieve my vehicle. Officer **** with the ********************************** has jurisdiction, as the ***************** over this deceitful predatory company. He met with the company and appears to have colluded with them in an effort to extort money that isn't owed. I would like to speak with the principle in an effort to give them one last attempt to return my vehicle for the amount owed of $155, to avoid a lawsuit where I will seek the full payoff amount of my vehicle, around $30,000 and termination of Officer Bean.

      Business Response

      Date: 09/24/2024

      WE WERE CALLED OUT TO PICK THIS VEHICLE UP FOR AN ACCIDENT SECENE ON.  7/3/24.  OWNER CAME INTO OUR OFFICE AND RELEASED VEHICLE TO SEDWICK INSURANCE COMPANY ON 7/5/24.  OWNER CALLED OUR OFFICE ON 7/8/24 ADVISING THAT SHE WANTED VEHICLE TO GO TO A BODY SHOP.  ON 7/30/24 SEDWICK INS COMPANY CALLED TO VERIFY WE HAD VHEICLE AND TO THE CURRENT CHARGES AT THAT TIME, WHICH THEY WERE GIVEN.  ON 7/31/24 COPART CALLED FOR THE CHARGES AND WERE GIVEN CHARGES.  COPART IS A COMPANY THAT PICKS UP VHEICLE IN THE MEMPHIS AREA FOR INSURANCE COMPANIES.

      ON 8/8/24 WE RECIEVED A CERITFIED LETTER FOR THE OWNER OF VEHICLE STATING THAT WE WERE OVERCHARGING HER AND THAT WE HAD NO RIGHT TO PICK HER VEHICLE UP.  YET SHE HAD ALREADY BEEN INTO OUR OFFICE AND FILED OUT A RELEASE FORM FOR INSURANCE COMAPNY AND THEN CALLED BACK LATER TO ADVISE US SHE WANTED IT TO GO TO A BODYSHOP.  

      ON 8/13 I RECEIVBED A CALL AND EMAIL FOR YOLANDA WHOM IS OVER THE MEMPHIS PERMITS OFFICE REGARDING OWNER COMPLAINT ABOUT CHARGES.  I ADVISED MS YOLANDA THAT IT WAS A SHELBY COUNTY CALL NOT A MEMPHIS POLIC CALL.  IT IS MY UNDERSTANDING THAT SHE DIRECTED THE OWNER TO CALL SHELBY CO WRECKER COORDIANTOR.  OFFICER BEAN ( SCSD WRECKER COORDIANTOR REACHED OUT TO ME AND I SENT HIM OUR INVOICE WITH THE CURRENT CHARGES AT THAT TIME AND HE ADVISED ME THAT SHELBY COUNTY STORAGE RATES WERE $40.00 PER DAY.  I HAD STORAGE RATES ON INVOICE AT $30.00 PER DAY.  I ADJUSTED INVOICE TO REFLECT THE CORRECT DAILY STORAGE AMOUNT OF $40.00 PER DAY.  

      OWNER IS BEING CHARGED FOR THE INTITAL TOW AND STORAGE OF HER VEHICLE.  SHE HAS REFUSED TO PAY VEHICLE OUT I ASSUME IN HOPES THAT SHE WILL NOT HAVE TO PAY ANYTHING.  THE CURRENT CHARGES AS OF TODAY ON THIS VEHUICLE ARE $3,812.60.  

      WE HAVE FILED PAPERWORK WITH THE STATE OF TENNESSEE WHICH BY LAW WE ARE REQUIRED TO DO WITHIN 3 DAYS.  BY LAW WE ARE REQUIRED TO FILE PAPERWORK ON ANY AND ALL VEHICLES WE TOW TO OUR LOT WITHIN 3 BUSINESS DAYS.  IF VEHICLE IS NOT PAID OUT AND PICKED UP 30 DAYS FOR FILE DATE VEHICLE CAN AND WILL BE PUT UP FOR AUCTION.  AS I STATED BEFORE, WE HAVE FILED ON THIS VEHICLE AND ARE WITH IN OUR RIGHT PUT THIS VEHICLE UP FOR AUCTION.

      VEHICLE WAS ACTUALLY SET TO BE AUCTIONED OFF 8/24/24.  HOWEVER, I HELD VEHICLE FROM AUCTION THINKING OWNER WAS GOING TO PAY IT OUT AND PICK IT UP.  VEHICLE HAS HOWEVER BEEN PUT ON OUR AUCTION LIST FOR 9/29/24.  

      OWNER IS AND WAS NOT OVERCHARGED. CHARGES ON INVOICE ARE CURRENT.  

      IF VEHICLE IS NOT PAID OUT AND PICKED UP BY 9/29/24, IT WILL BE SOLD.  

      Customer Answer

      Date: 09/25/2024

       

      Complaint: 22329217



      I am rejecting this response because:

      I will not litigate the matter here. DTS is dishonest and are
      aware that they have broken the State of Tennessee Law regarding the towing of
      vehicles. Officer Bean, is designated as the point of contact for the Shelby
      County Sheriff’s Department and I finally was able to communicate with him as the
      responsible party, after being directed to various agencies and departments.
      It is clear, DTS Towing has no intentions of doing the right
      thing; but, has every intention of trying to collect excessive charges or sale
      my vehicle for a profit. I have brought this to the attention of all concerned;
      including, the owner of DTS Towing through this BBB filing. If they choose not
      to release my car for the amount due of $155, which represents a $125 Tow Fee
      and $30 for one day of storage; the price I was quoted, the matter will be
      escalated to the highest point. 



      Sincerely,



      Brittany Mccraney

    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/04/2024 i paid to get my trucked out of towyard and thay picked it up with a forklift and damaged drive shaft and put hole in oil pan and dented sidestep.. please pay for damages

      Business Response

      Date: 03/08/2024

      What is the *** number for vehicle?

      Customer Answer

      Date: 03/08/2024

      My VIN number is 1c6rr 7mt6 e s ******

      Customer Answer

      Date: 03/11/2024

       
      Complaint: 21331090

      My VIN number is 1c6rr 7mt6 e s 142138

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 12, 2023, my previous employer Regional One Health called DTS Towing to tow my 2021 ****** Altima from a patient parking lot located at ******************************************************************** As a result of my car being towed, it was also damaged by the towing truck. I have lower frame damage to my car which is consistent with a tow truck attaching their equipment to my car.My vehicle has no previous damage to it as it was just purchased last year.When I noticed my car was damaged, I contacted the business the next morning, and was told I needed to send an email with photos. I did so on September 14, and since then, my calls went unanswered until October 19. I finally was able to speak to ****** who refused to provide her last name. She states they didnt do the damage and to file it on my insurance or call the police.She refused to allow me to view photos that were taken before and after.Im assuming this is because she knows the damage was caused by the towing.This damage is unacceptable and will cost thousands of dollars to repair.I want to be fully reimbursed for the damage, and the suffering this has caused me.

    • Initial Complaint

      Date:09/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ******* ***************** utilized this company to tow my car and they clearly used a forklift to move my vehicle. They damaged the frame and completely severed my front passenger wheel axle causing expensive damage to my car. My car is not operable at this moment due to the wheel axle and the front bumper and frame are falling off as well. This is very unprofessional towing and nobody should have to deal with they way they mistreat your vehicle. We are charged for them towing your car and then they demolish it while it is in their possession. They are notorious for doing this if you look at their personal reviews online. Memphis ***************** should stop using them and I will make sure that I reach out to my connections on that issue as well. Nobody should have to go through this.

    • Initial Complaint

      Date:08/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed to the 633 East St. lot on July 18th and I picked it up on July 31st and when ai got to the lot I noticed that my car had been tampered with and were missing parts I told the guy on the lot this and he told me that they have break ins a lot and that when cars are on there lot a certain amount of days that this would happen. Being that my car wasnt drivable it had to be towed when it was dropped off I asked the tower if he could move it closer to the curve he told me no because he had already dropped it off his truck and if he did anything eke itll be extra money I told him I couldnt pay more and asked him to please just move it closer to the curve he called me a racial slur and got back in his truck and pulled off. This company is very disrespectful and im trying to seek reimbursement regards my missing parts.

    • Initial Complaint

      Date:02/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in a 3 car accident on Dec 9th. The *** advised me that my car was not safe to drive. They contacted a Towing Company. DTS Towing, ************************. The accident was not my fault and ticket given to one of the other drivers. 3 cars involved. State Farm, ************************* office called about getting the car, but was told that I would have to drive down to the Towing company DTS and sign a release for them to have the car moved to ********************* Auto shop. I drove down to DTS and they would not allow me to see my car or go on the lot, but was forced to sign a release to have it forwarded to State Farm or the car would not be moved. I did such and days later ********************* contacted me and said, Hey was this car wrecked on both sides? I told ******** at ********************* it was not.... He said he noticed how well the car was kept and only noticed that the accident stated on the passenger side and said he noted when it arrived to him, via DTS Towing, that there was some damage that looked very current. I drove over to look and made contact to State Farm and they reached out to the owner ************************* and he sent back a copy of the release stating that they were not responsible and I have called twice with no return call. I spoke to State Farm and they have flagged this company as they do not want to do business with them - However, You don't have a choice when the ******* Police make the call for Tow. My car is being repaired and the estimated damages is $1800.00

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/04/2022 My car was towed from downtown ******* river front . I have a 2009 ******* Sonata . This is a brand new car that had no issues at all as far as driving. I was admitted into the hospital on 08/04/2022 also and I was released on 08/10/2022 . When I went to pick my car up I noticed it was not driving the same my left side drivers side control arm and **** is messed up and as I mentioned before nothing at all was wrong with the car

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JULY-11-2022, DTS TOWING, TOWED OUR SUV TAHOE FROM 3RD STREET, TO THEIR LOT, WE WERE TOLD THE *** WOULD BE $125.00 PLUS$40.00 A DAY UNTIL WE PICKED UP THE **** ON JULY-12-2022 WE PICKED UP THE **** BUT WE HAD TO PAY $285.00, WE ASKED THE CLERK WHAT WERE ADDITIONAL *** WAS FOR, SHE REFUSED TO TELL ** AND SHE WOULDN'T GIVE ** A RECEIPT. I HAVE TALKED WITH A CLERK NAME *****************, VERY NICE AND POLITE, JULY-15. JULY-18, JULY 19,& JULY-20, SHE TOLD ME SOMETHING DIFFERENT EVERY TIME I TALKED WITH HER WHY SHE DIDN'T SEND ME AN EMAIL WITH THE RECEIPT. ON JULY 21, I CALLED SEVERAL TIMES, SHE PUT ME ON HOLD AND NEVER RETURNED TO THE CALL, I CALL SEVERAL MORE TIMES AND MY CALLS WENT STRAIGHT TO VOICE MAIL. WE NEED OUR RECEIPT TO FILE WITH OUR INSURANCE COMPANY AND I TOLD HER THAT. MADE PAYMENT AT LOCATION *******************************************************, PICKED UP SUV AT ************************************************************ (*******)

    DTS Towing & Road Service is NOT a BBB Accredited Business.

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