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Business Profile

Tree Services

Kurly's Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Kurlys to remove two large trees and the stumps as well. They did a good job cutting down the trees and removing the tree branches. But the large stumps were ground down and the wood chips covered the lawn. I asked the owner of Kurlys to please come out again and remove this pile of wood chips all over the lawn. He did not do anything further. My wife and I shoveled these chips into a Bartlett City Out door rubbish container full and it looks like we have two or more containers worth to do. This is not what Kurlys agreed to.

    Business Response

    Date: 06/27/2024

    Im sorry you had to come and leave a complaint here. I rode by didnt see the problem. I dont really know what you want me to do. We cut 2 massive trees down/hauled the debris and grinded the stumps. We only did what we was paid to do. We never agreed to pick up every chip from your stumps. Ive never seen a ***** to get grinded and it wasnt chips left. 

Kurly's Tree Service is NOT a BBB Accredited Business.

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