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Business Profile

Spa

Misty Mountain Spas

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 30th, 2023, I purchased a used, refurbished hot tub from Mr. **** ******** of Misty Mountain Spas, in Benton, TN. The hot tub had a significant leak from delivery. It took Mr. ******** 2 weeks to fix it, which put about 300 gallons of water under my deck. Then it took 2 months for him to provide the fitting cover and spa steps, knowing that I just had a major surgery. These parts should have been delivered with the spa. It has now been 6 months since he promised to send a replacement spa jet for the one that failed on day 1. In the interim, other jets have failed. **** ******* has refused to return many phone calls and text messages, as well as messages via his ******** business page. His website URL is not real; it is a dead-end, and the domain name is for sale. It has been a long succession of no-shows, lies and excuses. I always prefer to support small, local businesses; but purchasing a used hot tub from Misty Mountain Spas was a mistake. The savings compared to buying a new unit was not worth the months of aggravation and disappointment. Better to buy from a professional vendor, because unfortunately, this outfit is neither professional nor honorable. The only thing I am seeking is for Mr. ******** to send me the replacement spa jet that he promised me in January.

    Customer Answer

    Date: 07/19/2024

    I have not heard from the business. 

    The purchase price was $3,500, that is not the amount I am disputing. I'm not trying to get any money out of this. I only want to get the replacement spa jets.

    Do not pay this vendor in advance. 




Misty Mountain Spas is NOT a BBB Accredited Business.

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