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Business Profile

Pest Control Services

State Line Exterminating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    signed up for monthly service plan and comes at random. Came in Oct., then called and reminded them and they came in Nov. and then called them again in Jan. **** time they said they had a new person setting up appts. They are not dependable but only with us as my daughter has them with excellent service. This is the reason we hired them so my daughter could give them excess to our home if we are not home. We have asked to do our when they do the service with my daughter who lives 6 houses away. I don't understand why we can't get the same service with the same employee at the same time. I believe the person that does the appointments is very incompetent. I have called and went over my contract and they have assured me they have me on the monthly plan but as you can see, they came 3 times in the last 5 months. I know this is not the service they give everyone so why are we treated different? They have my account info on file and draft each time so payment is not the problem and the last time it increased from $45.00 to $55.00 but my daughter's did not increase. What is wrong with this company? The owner needs to look into his office help!!!!

State Line Exterminating is NOT a BBB Accredited Business.

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