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Business Profile

Assisted Living Facilities

Brookdale Senior Living - Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assisted Living Facilities.

Important information

  • Customer Complaint:
    As an added convenience and an alternative to local outlets, Brookdale operates a 24/7 Resident Family Connection Hotline that can be reached at 1-877-400-5296 or [email protected]. Again, regardless of the source, comments and concerns are addressed through resolution.

Complaints

This profile includes complaints for Brookdale Senior Living - Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brookdale Senior Living - Headquarters has 721 locations, listed below.

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    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother moved in to Brookdale North Euclid located in *****************************.
      the actual address is ***************************************** season room ***. She Is took residence starting last year September 30th 2021.

      This is a residential nursing care home that is supposed to be providing basic life services and medicaid medication and nursing services as well.

      Upon arriving September 30th 2021 my mom was basically left almost unattended for the 1st 10 days that she was there. she received no bathing or sanitary care that 1st 10 days no bed bath no chair bath no nothing.She has a medical device that needs charging that the medical director and head nurse came out to the house to assess before she moved in.
      Her medical device was ignored that 1st 10 days and has been on a continuous basis.
      My mom is continuously left to go to the bathroom on herself left in her own filth.
      She is continuously denied care by the staff because they are too busy to help her get her daily activities done that are required for health.
      The contract we signed for her to move in the patient is supposed to have a few meetings up front and then a regularly scheduled meeting every couple of months to assess their care and services provided to see if anything needs to be adjusted.. These meetings have not been provided have been continually asked for and our requests are still continuously ignored and denied.

      They are supposed to be providing basic cleaning services this is common when we arrived last week her room was filled with ants and bugs because they continbecause they continuously leave residents in their own trash and filth and do not clean.
      I would like our facility fee and other moneys refunded so we can relocate my mother to a different facility and this facility needs to be evaluated for shut down as there are 87 other residents who are in health care and immediate life danger from the lack of services this company is providing.

      Business Response

      Date: 08/05/2022

      Business Response /* (1000, 5, 2022/08/03) */
      We take your comments seriously and are committed to providing quality care and services to our residents. We are aware you have spoken with our District Director of Operations to discuss these concerns and have agreed to a follow up meeting with the Executive Director.


      Consumer Response /* (2000, 7, 2022/08/04) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ***, I was contacted to perform at a special event for them on August 25, 2021 from 3:00-4:00PM
      I know it's not very much $***., but I did my part and now they need to pay me. I have spent 11 months trying to collect, can you help me
      Thanks, **************
      ****************
      You can check his Facebook page

      Business Response

      Date: 08/08/2022

      Business Response /* (1000, 5, 2022/08/02) */
      We have reached out to the email address provided to obtain a copy of the invoice.

    Brookdale Senior Living - Headquarters is NOT a BBB Accredited Business.

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