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Business Profile

Door and Gate Operating Devices

American Fence & Gate, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with American Fence & Gate to replace my fence, wooden stairs attached to a patio, and removal of a wooden playhouse. The work was completed satisfactorily. A few weeks later I noticed an area of the fence where nails were obviously missed when attaching the fence to posts. I sent a picture to ****** (owner of AF&G) who said that they would fix this and that the ******* would reach out to me to schedule a time. Since then I have reached out to ****** via email and left voicemails to attempt to have this resolved. It has now been 6 months and there seems to be no willingness to fix this workmanship issue.

  • Initial Complaint

    Date:07/26/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract on 5/14 for fence installation and paid $1425 deposit. Was told fence would be installed in about 2 weeks. After 5 weeks I called weekly and was told each time by ****** that she would have ****** call me back. Never happened. On July 9th I called again. ****** texted me that they couldn't find any record of contract which I then sent him. He then called me and said he would have it installed by Saturday the 14th. Have heard zero from since then. Office voicemail is full and ****** doesn't answer phone.

    Customer Answer

    Date: 08/06/2024

    The company has refunded my money and the complaint has been resolved.   ************

American Fence & Gate, LLC is BBB Accredited.

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