Important information
- Customer Complaint:The business indicated they would like to speak with consumers before complaints are filed with BBB. This company recommends consumers contact the AAC Integrity Line at 855-355-2079 or email [email protected] to resolve any concerns. It is not a requirement to contact a business prior to filing a complaint with BBB.
Due to the volume of complaints filed against this business, BBB only publishes the details for 60% of the total complaints filed.
Complaints
This profile includes complaints for American Addiction Centers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife was a patient at the **************************** $55 in cash was given to the center on 10/3 for safekeeping and was to be returned upon discharge. After her discharge I called the center on 10/10, 10/19, and 10/20. and left messages. None of the calls were ever returned. I was able to speak with someone on 10/24 and was told a check would be processed on 11/4. We have never received a check. I called again on 12/7 and 12/9. and left messages. Once again my calls were never returned.
Business Response
Date: 12/15/2022
Due to Federal privacy laws, AAC cannot respond to this consumer complaint here in a public forum. AAC will contact the consumer directly in an attempt to resolve this concern.Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm Currently a patient at *********** I have been here for 27 days and I have spoke to my case manager 4 times very briefly and I was told that I would have a case plan of 90 days but that part was never spoken about. Yesterday at 2:30pm I was told by Management that I have 24 hours to vacate the premises. I asked why and wasnt given any explanation. I would like to know how they expect me to go when I flew to ********* from ******** for this rehab treatment im supposed to be here 90 days and they are kicking me out on the 27th day. I have no way home no funds no where to go. I havent violated any of the rules. I have submitted a *********** Complaint form already and yet to get any resolution.Business Response
Date: 12/06/2022
Due to Federal privacy laws, AAC cannot respond to this consumer complaint here in a public forum. AAC will contact the consumer directly in an attempt to resolve this concern.Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 3rd 2022 I arrived to ****** **** where they did not take valid information about me or my addiction they did not care for me in any way. On the 3rd day I was overdosed by the facility when I had told them I had a bad reaction to the drug they issued me where I had to be taken by ambulance to local hospital where I was admitted to ICU then returning I had belongings lost that were in the facilities care when first admitted to the center. Then upon being told I had to leave because money was done which I had paid for 10 days and wasn't given it. I can't get a call back or talk to anyone when I call.Business Response
Date: 10/03/2022
Business Response /* (1000, 5, 2022/09/27) */
Due to federal privacy laws, AAC cannot respond to the consumer complaint on a public forum. AAC will contact the consumer directly in an attempt to resolve the concern.
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