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Business Profile

Drug Abuse Information

American Addiction Centers, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for American Addiction Centers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American Addiction Centers, Inc. has 19 locations, listed below.

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    Customer Review Ratings

    1.29

    Average of 14 Customer Reviews

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    Review Details

    • Cindy S.

      Date: 01/20/2023

      My daughter was sent a plane ticket from Arkansas to Dallas with a promise that she would receive detox services, residential treatment, and help finding a sober living facility. The problem was they did not first check to see if her insurance would cover their services. After four days of detox she was told she would have to leave in a few days because her insurance would not cover. They did not provide transportation home. This is an unethical practice. I would give zero stars but that is not an option.

    • Winston P

      Date: 12/12/2022

      Wish I could leave no stars
      This place has a hotline that lies and gets paid off sending people here telling your approved for 60 days then they tell you the day your leaving that what they told you is not true. Body brokering is an illegal profit scheme. Some rehab facilities use this scheme to generate an ongoing supply of patients—and their insurance money.
      They can't control covid out breaks and if you get it they kick you out.
      They wait till the day your leaving your leaving that day. Then they try to tell you can't go to the place there where you sending you.
      They don't help with after care. They'll kick people out with no where to go and don't even offer them a ride. There pictures online are not even the current building.
      Save yourself go somewhere else.

    • Jason F

      Date: 11/09/2022

      The additional treatments listed on the website are not available:
      Acupuncture
      Art Therapy
      Sound chair
      Equine Therapy
      When I approached the assistant director, he advised that bureaucracy & insurance made it difficult for them to provide them. He further stated that the website was controlled by corporate. Considering corporate is receiving payment from insurance based on false information, it seems reasonable that they should be truthful in the representation of the services & amenities available. *There is an asterisk on next to them saying these may be limited due to COVID. Since that is NOT true I would like them to update their website.
      they also report they have a pool (pictured/mentioned on website) that is non existent.
      They also lock clients out of their room each day in an effort to get people to go to class. And yet people hang out & smoke in specified areas & do not attend classes. While those who attend most of the classes like myself are unable to access their rooms.

    • RUDY S

      Date: 10/24/2022

      BAIT AND SWITCH DONT GO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! What a waste of time and money. I flew in from NY expecting to stay at Greenhouse and they put me in an old ***** ***** with the worse rooms. they kept barging in the middle of the night. and treated me as if i was in Jail. HORRIBLE STAY AWAY!!!!

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