We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gift Cards

eCard Systems
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 4 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Christine M

    Date: 06/22/2023

    I have ordered gift cards several times to go along with my Square retail system and I have already received great customer service. The gift cards look and work great too. I am placing another order now.

  • Edgar M

    Date: 03/01/2023

    The phone holder I bought was great. It works well in my car.

  • Patrick S

    Date: 12/07/2022

    I understand the holidays are a busy time for this business, still charging $25 for ***** delivery is ridiculous when parcel is under 1lbs, just contains 75 gift and still take more than 2 weeks to arrive. Clearing abusing the exclusive agreement with POS systems such as ****** and others.

  • Fran P

    Date: 11/20/2022

    We have order gift cards numerous times from this company in the past. For our last order we received cards that had a blurry pixelated resolution. It was clearly a printer issue.
    The rep Katie was very mistrustful that there was actually even an issue from the beginning. I sent pictures as requested. Then she responded that they wanted to see more close up pictures, so I sent those as well. Communications went back and forth for a while. I thought that we had resolved that they would be sending replacement cards, but months go by and I still have not received the replacement cards.
    My business then goes through a major move that took a few months, so I wasn't diligent in babysitting them to get my replacements. Once we got settled with our move, I realize we still have not received them.
    At this point I send a message to Katie because it's been months, asking when we could expect the replacement cards because we were finally opening our new location and we needed them at that point.
    I get this response: "Ummm we have had zero correspondence with you since June 1."
    I felt this response was unprofessional and to use "Ummm" to begin a message as a greeting is just showing a lack of professionalism and maturity. What happened to customer service America!?
    I did nothing to agitate this lady prior and this was a very odd way to respond. A good customer service rep would keep their communications professional, remain even keeled, and would come up with a solution to address the issue.
    There was absolutely no customer service or resolution to assist me after this. I asked to speak with a manager, but no follow up there either.
    It is not a customers job to hound a company to do their jobs. It should have been as simple as sending us new replacement cards. Our company has been stuck with poor quality gift cards, that are quite frankly embarrassing to have to use.

eCard Systems is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.