Healthcare Management
Remote Neuromonitoring Physicians, PCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/19/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I has spinal surgery on October 3, 2024.I have met my deductible and out of pocket maximum, and still received a $5,733.50 bill in the mail a month after surgery. This is surprise billing.Business Response
Date: 11/19/2024
Mr. ******, it was our error to send you a statement. I have turned that off so another will not go out. ************** per the new laws, was supposed to adjudicate the claim as in net work - they did not do that. we have sent it back do have them do this correctly. Sorry for the statement you received. You can ignore. We are working with United Healthcare to get this corrected. Let me know if you have any more questions.
**** ******
Initial Complaint
Date:08/27/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/16/2024, I had spinal surgery at an in-network facility (***********************-***************************************************************************************). I was advised that services that might fall out of network with my health insurance, would be billed as in-network.I was sent a bill from this business, Specialty Care and billed for this service as an out of network charge. I made several attempts to contact this business and was assured this would be re-processed as an in-network. No one has contacted me to give me any updates and I continue to receive this bill for $116.38. I contacted this business again and explained the No Surprises Act and that I should not be billed and I was told they are charging me the the $116.38 and if I don't pay, they will send me to collections.Business Response
Date: 08/28/2024
We filed your insurance and when they paid BCBS FL put $116.38 as your ************ amount. I would discuss this with your insurance. Is it possible you had not met your deductible for 2024?Customer Answer
Date: 08/28/2024
Complaint: 22203260
I am rejecting this response because:As stated in my initial complaint, This claim was processed as out of network when it should have been processed as IN-NETWORK! I fully met my out of pocket costs for 2024 and therefore, should not be charged for the $116.38. Again, I made attempts to contact this business for a resolution and no one followed up as promised. If this is not resolved, then I will file a complaint with the state department of insurance.
Sincerely,
**** *******Business Response
Date: 09/10/2024
We will talk to the payer again and confirm it was processed in network. Soon as I hear back from my team on their response I will add that to this complaintBusiness Response
Date: 09/10/2024
I looked at your account and we have written off your balance. I will print and mail you the statement showing the zero balance on this account.Customer Answer
Date: 11/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:07/01/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They reported to my credit that I owe them money however it was paid by my health insurance. Now they reported it as delinquent on my credit report. This is impacting my ability to get a home loan. I tried to contact them and the creditor without any success.Business Response
Date: 07/12/2024
I am just now looking into this complaint. I will review and respond todayBusiness Response
Date: 07/12/2024
TekCollect has been working on this account and trying to make contact with the consumer since 04/03/2020.
Our database shows that have sent notices to the consumer at their address, *******************************************************************************************. No response was received from the consumer to any of the notices sent.
During this period, we have not had direct telephone contact with the consumer. Our agents have called and left messages.
On July 3, 2024, we received a call from a 3rd Party,not the consumer, who identified themselves as a credit reporting agency. Our agent advised them that we cannot divulge consumer information, without the written consent of the consumer. The caller stated that they would get the consent and get back to us.
There has been no other contact since then.
Our database shows an outstanding balance of $10,473.00 for this account.The above is from our collection group. The account has not been paid. I am hoping **************** will contact her insurance and see where they sent the payment.
Business Response
Date: 07/15/2024
I did respond so I am not sure if you didn't receive it.
*********************
Business Response
Date: 07/29/2024
I did respond so I am not sure what happened. This account went to TekCollect and here is their response:
"This debt remains due and outstanding. Our database shows that there has been no payment received from either the consumer or their insurance carrier. We shall have our agent TekCollect send copies of our documents to the consumer, which validate that the debt remains due and outstanding"
The patient needs to work directly with TekCollect
Business Response
Date: 07/30/2024
TekCollect has been working on this account and trying to make contact with the consumer since 04/03/2020.
This is from TekCollect- we sent this account to them in 2020 : Our database shows that have sent notices to the consumer at their address, *******************************************************************************************. No response was received from the consumer to any of the notices sent.
During this period, we have not had direct telephone contact with the consumer. Our agents have called and left messages.
On July 3, 2024, we received a call from a 3rd Party, not the consumer, who identified themselves as a credit reporting agency. Our agent advised them that we cannot divulge consumer information, without the written consent of the consumer. The caller stated that they would get the consent and get back to us.
There has been no other contact since then.
Our database shows an outstanding balance of $10,473.00 for this account.Initial Complaint
Date:04/25/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from Remote Neuromonitoring Physicians PC for $276.36 for a 5/16/2023 medical procedure and I paid this amount in full.They subsequently received payment from my insurance company, ************************ Shield and they were double paid. I want to be reimbursed for the $276.36Business Response
Date: 04/25/2024
Let me look into this account and see about the double pay and refund on this account.Customer Answer
Date: 05/02/2024
Complaint: 21623948
I am rejecting this response because:I have had no contact from the business. I want a refund for my overpayment, and looking into it is an empty promise.
Sincerely,
***********************************Business Response
Date: 05/02/2024
Our Account Payables has all the information to send her refund to her. I will check with them to see when it will be sent and/or if it has been sentBusiness Response
Date: 05/07/2024
I am sorry you didn't approve of my response. I was just letting you know i had received the BBB complaint and was looking into it. I reached out to the team that would handle the refund.
Our Accounts Payable group let me know the refund check was issued on 5.1.24 with a check number 14260.
Please let us know if for any reason you do not receive it. You can always email me directly ********************************************
*********************
Customer Answer
Date: 05/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:11/27/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January of this year I underwent an extensive planned surgery. A month after my surgery, my insurance company received a claim from this company for over 12k. Remote was not approved or authorized to be involved with my surgery and this charge is fraudulent. I've spoken to this business several times and asked to have my signature authorization to be involved in my procedure and despite saying they have it, refuse to produce it. It appears this company fraudulently charges other unsuspecting people in the same way. I encourage people to fight these charges any way possible.Business Response
Date: 12/05/2023
**************** - Your accounts are closed on our side. Please let me know if you need anything else.
*********************
Remote Neuromonitoring Physicians PC
Customer Answer
Date: 12/06/2023
Complaint: 20918164
I am rejecting this response because: I will accept your resolution after you contact my insurance provider, Anthem and remove your fraudulent $12k claim.
Sincerely,
*******************Initial Complaint
Date:09/21/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Re: Account # XXXXXXXXXXXXXXXX DOS 03/21/2022
Balance of $494.87 ( per EOB) paid off from ****** checking account on 08/05/2022 . Also ***** ********* has sent $ 450 check toward this balance and has been cashed by Remote NMP. So, Remote NMP received a double payment from me.
I am asking for a refund of $ 450 since August 2022. I spoke twice to ***** at XXX-XXX-XXXX on 08/30/2022 and 09/21/2022, sent voice message on 09/20/2022 and emailed via website on 09/20/2022. No results. ***** keeps stating that my account is still in review. All supporting documents are in my account per *****.
Please mail the refund to my mailing address as soon as possible.
I would appreciate your reply back with the status of my refund.
Thank you.Business Response
Date: 10/13/2022
Business Response /* (1000, 5, 2022/09/21) */
Contact Name and Title: **** ****** VP Rev Manage
Contact Email: ***********@specialtycare.net
I need the patient name to be able to find this account. the XXXXXX does not pull up in the practice of 17. I can pull up by name as well and help resolve this issue
Consumer Response /* (3000, 7, 2022/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My name is
******** **********
Account # XXXXXXXXXXXXXXXX
Date of service 03/21/2022
***Case Description:
Re: Account # XXXXXXXXXXXXXXXX DOS 03/21/2022 Balance of $494.87 ( per EOB) paid off from ****** checking account on 08/05/2022 . Also ***** ********* has sent $ 450 check toward this balance and has been cashed by Remote NMP. So, Remote NMP received a double payment from me. I am asking for a refund of $ 450 since August 2022. I spoke twice to ***** at XXX-XXX-XXXX on 08/30/2022 and 09/21/2022, sent voice message on 09/20/2022 and emailed via website on 09/20/2022. No results. ***** keeps stating that my account is still in review. All supporting documents are in my account per *****. Please mail the refund to my mailing address as soon as possible. I would appreciate your reply back with the status of my refund. Thank you.***
Business Response /* (4000, 9, 2022/09/22) */
i looked the account up by your name, sorry, my error. The refund check for 450.00 is noted it was cut this week. You should receive shortly. Let me know if I can assist in any other way.
Consumer Response /* (3000, 13, 2022/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be glad to accept this proposed resolution and I will say "Yes" after the refund is received.
Thank you.
Business Response /* (4000, 15, 2022/09/26) */
Please let us know when the refund is received. At this point there is nothing else I can do but wait since it is all in process.
***********Initial Complaint
Date:09/13/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a back surgery on 10/25/21. Remote Neuromonitoring Physicians charged me $9,952.00 for services that were never approved by my insurance. I talked to my doctor ****** ** and he has no idea why I was even charged for this. He has never had a patient charged for this.
I would have never ever had anything done to me without my insurance company's pre-approval. I want this written off as my doctor suggested. I also do not want this to effect my credit rating.
Sincerely,
****** *********
************Business Response
Date: 10/13/2022
Business Response /* (1000, 8, 2022/09/26) */
Contact Name and Title: **** ****** VP Rev Manage
Contact Email: ***********@specialtycare.net
We have a contract with the hospital to participate in surgeries that require or are requested by the surgeon to have intraoperative neuromonitoring. We are out of network, but we appeal all claims to explain to your insurance that an in network provider was not available. Your insurance has the appeal and has told us they are backed up and we should here something soon. We always ask as well for any patient responsibility to be at their in network rate. We need to wait for the appeal to process.
Consumer Response /* (3000, 10, 2022/09/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What exactly does this mean? They are out of network and I never approved this. I never would if out of network. The surgeon also said he has never had his patients use this.
Business Response /* (4000, 12, 2022/09/27) */
I understand your frustration. I will follow the response from your insurance company as I am sure you will as well.
Business Response /* (4000, 14, 2022/09/27) */
We do not do anything with your account that would have any input to a credit report. As i stated, soon as we hear back from your insurance company we can resolve this issue.Initial Complaint
Date:08/30/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a brain tumor removed on 9/1/21.
- It was a planned procedure
- I had neuromonitoring done during the surgery so no mishaps occurred
- My insurance covered almost everything except this neuromonitoring procedure since the company is out-of-network
- I had no idea that this was done to me since I was under anesthesia and I had no choice over which company provided this service prior since I didn't know it was going to occur
- My thoughts are since the surgery was planned and they knew I was an out-of-network patient, they shouldn't have taken on my procedure and given it to another group
- My insurance paid them the out-of-network rate and have rejected my first appeal to cover the full amount
- Now I am stuck with a $7,682.69 bill
- I want the Remote Neuromonitoring clinicians group to take the out-of-network rate since they knew this was going to occur when they took me on as a patient. They shouldn't ask for more money and I shouldn't be on the hook for the remaining $7,682.69Business Response
Date: 10/13/2022
Business Response /* (1000, 19, 2022/10/04) */
I have reviewed Mr ******'s complaint and will be reaching out to him as well.
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