Reviews

This profile includes reviews for Kirkland's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kirkland's, Inc. has 407 locations, listed below.

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  Kirkland's, Inc.

  5310 Maryland Way Brentwood, TN 37027-5091

• 

  Kirkland's, Inc.

  9610 E 22nd St Tucson, AZ 85748-7527

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  Kirkland's, Inc.

  7195 Coastal Blvd Brooksville, FL 34613-5842

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  Kirkland's

  300 Colonial Promenade Pkwy STE 500 Alabaster, AL 35007-3187

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  Kirkland's, Inc.

  542 W Huntington Dr Monrovia, CA 91016-3260

Review Details

• Review fromDebbie C

  Date: 03/14/2025

  5 stars

  Debbie C

  Date: 03/14/2025

  I can’t say enough about the service and care you get from kirklands in Baton Rouge. I just bought a chair from the manager there and she is the best. Kirklands in denham springs,La is closer to me but not nearly the customer service. I will drive further for the service there.

  Kirkland's, Inc.

  Date: 03/15/2025

  Thank you so much for your comment! The experience our Customers have in our stores is our #1 priority, and we are thrilled to hear about the positive experiences you've had in our Baton Rouge store. We will pass your compliment on to the District Manager and Store Manager - it will make their day! Thank you so much for being a loyal Customer, and we hope to see you again soon.
  Sincerely,
  Kirkland's Home

• Review fromJustin B

  Date: 02/17/2025

  1 star

  Justin B

  Date: 02/17/2025

  If you’re spamming me with emails and don’t have an unsubscribe button, you’re going to get a bad review. It’s illegal for you to not have an unsubscribe button.

  Kirkland's, Inc.

  Date: 02/26/2025

  *** ****,
  Thank you for contacting us. We apologize for this inconvenience if the emails you receive from us are not showing the option to unsubscribe. Each email sent by Kirkland's has an unsubscribe link in the footer. This link takes you to our website where you can modify your settings.
  Additionally, the unsubscribe link can be found on www.kirklands.com in the footer of the page under the Customer Service section. You can modify your preferences to receive only weekly emails or unsubscribe completely. Or, please respond to this message and we can update your preferences for you and unsubscribe you from the Kirkland's Home email list.
  If there is anything else we can assist with, please contact us at 1-877-541-4855 (Monday - Friday 8AM - 7PM CST or Saturday - Sunday: 8AM - 5PM CST) or email us at [email protected].
  Sincerely,
  Kirkland's Home

  Justin B

  Date: 03/13/2025

  This company still won’t stop emailing me. I already sent a complaint with the BBB and they just didn’t reply. The website is crap, and the customer service number does not work. I hope they aren’t answering because they’re going out of business.

• Review fromMelody P

  Date: 01/07/2025

  1 star

  Melody P

  Date: 01/07/2025

  I placed an online order December 29, 2024. When I had not even received a shipping notification by January 7 I called customer service. The lady was helpful but could not find anything as to why it had not shipped, if it is in stock, or what the holdup might be. The problem lies with she had to send it upstairs to another department and I would have to wait 2 to 3 more days for someone to get back to me. A few hours later, I was so annoyed by that, I called back and the gentleman told me the same thing so I asked to cancel my order. He informed me he could not cancel it nor could I until we heard from the next department. There was no supervisor or any other avenue. I have no choice but to sit and wait. That is poor customer service.

  Kirkland's, Inc.

  Date: 01/15/2025

  We apologize that your order was delayed, and information was not available when you contacted us to check on the status. The product you ordered ships directly from the vendor, and we are working with this vendor to ensure better communication going forward. The vendor did inform us the order was canceled on 1/9/25 because it was out of stock.
  Again, we are very sorry for the frustration this caused. If there is anything else we can assist with, please contact us at 1-877-541-4855 (Monday - Friday 8AM - 7PM CST or Saturday - Sunday: 8AM - 5PM CST) or email us at [email protected].

• Review fromNneka S

  Date: 10/21/2024

  1 star

  Nneka S

  Date: 10/21/2024

  I recently visited the McDonough Kirkland's to start my holiday shopping, and it was one of the worst customer service experiences I've ever had. I came for a specific item—a Santa mug—which was in stock, but the only one in my preferred color was defective. When I asked an associate if there were more in the back, she said they probably had some but couldn’t check because there was too much stock. Instead, she suggested I visit another store.
  At checkout, the cashier, Cherron (Associate ID - *******), instructed me to insert my card and then walked away to wrap my items. My transaction was approved but timed out because she never returned to complete it. When she finally came back, she loudly declared that my card had declined. I was using an **** with no limit, so I knew it hadn’t declined. She proceeded to argue with me rather than fix the issue.
  After completing the purchase, I asked for the store manager’s name, and Cherron falsely claimed she was the manager, only later admitting the manager’s name was Stacy. She also failed to give me a receipt, and when I returned to request one, she disappeared again. Another associate was able to print the receipt for me with no problem.
  As a social media influencer with a large following, I was excited to share my shopping experience, but due to the poor service, I won’t be promoting Kirkland's. This was an unacceptable experience, and I will not be returning to this store.

  Kirkland's, Inc.

  Date: 11/18/2024

  Thank you for sharing your feedback with us - we appreciate you bringing this to our attention. It's important to us that every Customer has an exceptional experience in our stores, and we apologize that your visit didn't live up to your expectations.
  Your experience has been shared with the District Manager and Store Manager of the McDonough, GA store and is being used as a training opportunity with the team. We hope you'll give us the opportunity to meet your expectations in the future.
  If there is anything else we can assist with, please contact us at 1-877-541-4855 (Monday - Friday 8AM - 7PM CST or Saturday - Sunday: 8AM - 5PM CST) or email us at [email protected].

• Review fromAndrila L

  Date: 09/28/2024

  1 star
  I loved kirklands until now, I purchased a Tricolor Yarrow orb swag wreath, item # 306461 the item came to my home in a box with half the wreath missing. Crumbles off the product was coming off and left the product almost bald. Kirklands is trying to give me a hard time from a product that cost less then $20, and I purchased from them 3 times a month. Lose a customer over your negligence is sad. Let it be known your establishment does not treat loyal customers very well, I'm letting it be known today. This product was purchased 9/2024. Kirklands bad reviews from customers shows they don't care, maybe if customers stop shop with them, it would be a better better outcome.

• Review fromAngela V

  Date: 12/29/2023

  2 stars
  I received a damaged rug.
  I understand that the return policies' say that items need to be return to a store, but that is the case if the customer change its mind or no longer wants the product. My rug is damaged and recently and while I was dealing with customer service they always said there was only 1 left. Now they pumped the price and the rug is in stock again. Also the closest store is miles away (I dont own a car), and one doesn't expect an item to come this damaged. After a couple of calls and emails to customer service they offered 10%discount, but I asked them to tell me the amount and other details of the refund, as a courtesy and good business practices. I had to accept with very few information (mainly because I dont own a car and paying to drive an 8x10 rug would have been more expensive that the rug itself). I like my rug, but dont buy online from Kirklands. The many reviews are true. You can have a slightly damaged item from a discount store, but at least you see it before paying for it.

• Review fromRhonda E

  Date: 12/08/2023

  1 star

  Rhonda E

  Date: 12/08/2023

  I received the Glenn Midnight Wood Dining Table and it is infested with a wood destroying insect! I used the delivery service that the Winter Garden Village store told me to use which is ************* and paid them $101. I also paid an additional $75 to have a repairman assemble the table.
  I would be happy to return the damaged product, but I will need to be reimbursed $176 for my out-of-pocket expenses and Kirklands will need to pay to have the table picked up from my home.
  A Kirkland's rep told a BOLD FACE LIE to ******** and said that Kirkland's does not use a delivery service called *************. He/she told the lie to not have to reimburse me for a defective product.
  DO NOT GO SHOP AT KIRKLANDS! They have substandard quality products, poor customer services, and poor ethics & integrity!

  Kirkland's, Inc.

  Date: 12/11/2023

  Kirkland's replied to customer on 10.17.23 below:
  Good Morning *** *****,
  I tried reaching out to you by telephone several times last week. The phone number ***** ******** would ring and then disconnect. I was unable to leave a message. I was contacting you about the issue you are having with a dining table. I would be very happy to issue a refund for you. It would be your choice to have the refund as a Kirkland’s gift card. So you may look for something else, or a check. You may contact me by phone at ***** ******** or email ******************.
  Thank you,
  [***************]
  The masked out info was sent directly to BBB as a response

• Review fromZLF

  Date: 05/18/2023

  1 star

  ZLF

  Date: 05/18/2023

  I ordered a console table, it came on a wet broken wet box , once open the table totally damaged . The table was definitely some one else’s return. When I called to complain I was told I could get another box myself and return to ***** or to the store. They would not come and pick it up. I was told that is their policy, when I asked if their policy was to leave damage wet boxes at their customer’s doors there was no answer. I can’t believe policies are only written down for the customers , there is no obligation for the company to give you the minimum quality of service and respect. I will think the BBB will hold companies accountable for a minimum of customer satisfaction. My last resource was asking to talk to a supervisor, when I was told to hold for the transfer an answering machine picked up, they didn’t even had the courtesy to pick up the phone.

  Kirkland's, Inc.

  Date: 05/19/2023

  We apologize that she received a wet box. Unfortunately, that is out of Kirkland's control. She spoke to a supervisor and was advised we would have to have the product back that she was not satisfied with and we would gladly refund or replace.
  Return Policy
  The quickest and easiest way to return your item(s) is to bring it to one of our convenient store locations. Please have your order confirmation email available as receipt of purchase.
  Returns and exchanges can be made up to thirty (30) days from the date of purchase, with your refund issued to your original form of payment. Items returned after thirty (30) days from the purchase date will be refunded on a gift card for the current value of the item plus tax. Items returned to a store without a receipt or order confirmation will be refunded to a gift card for the store's lowest selling price plus tax.
  We reserve the right to refuse any item that is past ninety (90) days from the date of purchase. Items must be returned in the same condition as sold.
  Shipping charges for online orders are non-refundable. Kirkland’s Home will refund shipping charges with proof of damage.

  ZLF

  Date: 05/21/2023

  I wish the only problem with the delivery of the table was that the box was wet. Everything inside the box was a mess, the packing on the inside was obviously open and returned by someone else and kirkland’s decided to send that same box to a new customer. After receiving such a mess of a product they didn’t even have the curtesy to send ***** to pick it up.Like I said before when I called to complain and I was told about their policies, there was no answer when I questioned about what their policies were about delivering product like this to their customers. They tried blaming ***** for everything, I guess once you blame someone else for your incompetence you take all the responsibility away from yourself.

• Review fromStacy C.

  Date: 11/28/2022

  1 star
  I bought 10 mirrors from this company a month ago. They all were delivered broken. I called their corporate number and they asked me to open each box to prof to them they were all damaged. The mirrors were all over 6’ft tall. I did as they asked submit all the photos. The so called manager told me that they couldn’t pick up the damaged items that I had to find a way to dispose them. So I called my trash company and they didn’t want to risk picking up such a big hazard. So I called the “manager named Kristi e****” and she said that I had to keep waiting till they can find a solution on how to get them picked up. It took her way too long to have them give me a solution so I was forced to get a dumpster company to help me come and pick them all up and clean all the class off my driveway. I payed out of pocket $300 and all I asked Kirkland’s to do was reimburse me for my losses due to their negligence. My kids weren’t able to play outside and I wasn’t able to use my driveway due to all the glass there was. Kirkland’s denied/refused giving me my money back. I just had a c section and was practically forced to open 10 boxes to proof I wasn’t a lier. I’m so frustrated and angry. This was all firming thanksgiving time and I had to use my savings to pay for this unexpected issue and still trying to contact the manager I been communicating with supervisor that denied to pay me back. And apparently she’s never in her office. I don’t understand how I get denied a reimbursement from a supervisor that doesn’t show up to work and isn’t ever at work.