Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is true that I was contacted by ***. I told him about my conversation with the Hartford. He suggested I separate the the independent contractor addresses since there was a clerical error on my company side but that didnt effect the outcome of the audit. The correction that led to the refund is the due to a clerical error on the Hartford's side because they were refusing to accept ********** paperwork for my owner exemption. I had to print a form they sent me to sign and send back to them. I was already working on that at the time of ***** communication. 

  xemption for myself. So this doesn't make sense at all. I've already switched companies and don't intend on having anything to do with this incompetent company. One other thing they did was set my account up so that the insurer wasn't to discuss my policy with me and I had to get the info from them but the agent on the policy was someone I had never even spoken to and when I called to get clarification, they didn't know anything about what was going on.

  

  Business Response

  Date: 04/02/2024

  From: ************* <******************************************************>
  Sent: Wednesday, March 27, 2024 11:36 AM
  To: *********** <*********************************************************>
  Subject: BBB response *********************** Home Aesthetics

   

  Hello BBB,

   

  In response to the complaint filled by *************************** I spoke with ************* on Jan 19^th 2024 and explained that his work comp audit needed to be completed. This is the same procedure that occurs every year in regards to workers comp insurance. The first audit showed a balance due of ********* and after our conversation he told me he understood and would delete his complaint. This audit was based on information that he turned into The Hartford. I gave him information on how to dispute his audit and he said he was going to get information back to The Harford has received his corrections and we received a notification on 3/20/24 that the adjusted audit reflected that he was getting a credit of *******.  

   

  We have communicated with ************* about this process, and he told me he was glad that I reached out to him to explain this process. Just an FYI my notes reflect that I had this same conversation with him on 1/12/2023 the year before explaining his need to complete his annual audit and if he had any problems, he could dispute that audit as well.

   

  I hope this explanation will resolve the issue and have this complaint removed.

   

  Thanks

  Don

   

   

  

                      *************

                  Vice-President

                  t: ************

                  f:************

                  e-mail: **************

                  www.insuranceprofessionalstn.com