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Business Profile

Mental Health Services

Family Care Center - Brentwood Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a therapist at Family Care Center for several months. She was on the computer a lot, but that was fine -- I understand that's their system. What was *not* fine was them billing me in full for my last session. The second half of the session was the "discharge" portion, and the provider was on the computer the entire time. She barely talked to me, didn't look at me, and it definitely wasn't therapy, which is what I was paying for. All of what she was typing could and should have been done after our session, not during. (Side note: at the start of the call she told me that most of her patients don't tell her they're done with therapy, they just never schedule another appointment. I should have known right then what was about to happen. I almost asked her at the end of the call (it was virtual) to confirm she would not bill me for typing a "discharge plan" and ignoring me, but I thought surely she wouldn't because of how unreasonable that would be.)What I want is for the last 30 minutes of my last session with my therapist to be written off. I'm willing to pay for the first 30 minutes, but not the last, because that should have been handled outside of my session. I shouldn't have to pay for her to write up a plan that wasn't for me but just for my chart. I also don't appreciate that I was never told that Family Care Center is outside of my insurance network. They didn't bill me for months, and then I got a bill for $1,000+. Their whole way of doing business is shady.

    Business Response

    Date: 07/10/2024

    July 10, 2024

    Better Business Bureau
    Of Middle *********
    ********************************************************************************************************

    RE: *****************************
           Assigned ID: ********

    This is in response to the complaint filed by ***************************** to the Better Business Bureau of **************** we received on July 2, 2024. After reviewing the complaint and communicating with our ****************** we have moved forward with waiving the fee for ********************** 4/15/2024 appointment in full.   We have spoken with ********************, and she was amenable to this resolution.  We will consider this matter closed.  Thank you.

    Sincerely,
    **************************************************
    Regional Administrator
    *************
    *************************

    Customer Answer

    Date: 07/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Family Care Center - Brentwood Clinic is NOT a BBB Accredited Business.

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